Consulting Lead

Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive remuneration package, which includes a base salary and uncapped sales and performance bonuses, paid monthly. Our unique bonus and commission structure enables you to build an additional income stream on top of your base salary, and work on increasing it month to month, as you get more and more capable at the role. If you're motivated to learn and work hard, opportunities for advancement abound. As our Consulting Lead, you will have a variety of responsibilities including: - Management and mentoring of the wider consulting team across our Auckland, Wellington, and Tauranga branches. - Oversight of the account management functions of the business. - Annual IT Assessment and Technical Roadmap management, review, and guidance. - Team timesheet compliance, review, and approval. - Leadership team membership and input. - Sales management and working with the BDM on executing sales initiatives. - Assisting with client management, disputes, and meetings, when beneficial. **About You** - You have hands-on technical experience and/or have worked in the industry long enough to understand technical work and terminology, even if you don't perform the tasks yourself. - You are good at setting up an effective routine and sticking to it, as well as holding others to account for their commitments and plans. - You are capable and experienced in managing multiple ongoing tasks, including, and importantly, keeping routinely abreast of your direct reports progress and timeframes. - You have skills and interest in helping team members learn, grow, and achieve the best they can. - You relish working with a wide variety of technology and businesses, from basic and small to complex and large. - You have a high-level of attention to detail, always endeavor to do your best work, and hold yourself to high standards. **Must Have Skills and Experience** - Three years minimum experience in management, preferably in a technology-based business. - Excellent verbal and written communication skills. - Experience in customer account management and customer service. - Experience in small to medium business environments. - Experience managing a team and being account able for their results. - NZ full driver's license, with a clean record. **"Nice To Have"** - IT terminology understanding at a high-level. - Hands-on / "at the coalface" technical experience would be helpful. - Experience in an IT or MSP business, or internal IT department. **What's On Offer** - Competitive $ salary - Support for professional development, to add qualifications and certifications to your skillset where desirable. - A supportive team culture, we have Monday breakfasts at our weekly team meeting, social outings, and a family-friendly Christmas event. - Free lunch Pick whatever you would like to have on hand, and we will put it on our grocery order. - The opportunity to bring your pet to work. If you're motivated to learn and work hard, opportunities for advancement abound. Many members of our team have moved up over the years: a Technician is now the company's Technical Lead, and our CEO began as our Marketing Coordinator Our turnover is low - our average length of service is four and a half years - because we genuinely enjoy what we do and working here. Our 2024 employee satisfaction score (eNPS) was 55, significantly above the industry average and considered "excellent". We strive to help our employees reach their full potential and have fun while they are doing it. - You must be eligible to work in New Zealand to be considered for this position._