Client Services Manager

1 week ago

Palmerston North, New Zealand healthvision Full time

**_Lead with Heart. Shape Care that Truly Changes Lives._**

**Te Whakahaerenga |The Organisation**

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.

We work closely with individuals, their families, and whānau to understand their holistic needs and provide comprehensive, wraparound in-home health services that promote independence and wellbeing. At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.

**Te Mahi | About the Role**

This role forms part of a committed multidisciplinary team who oversees and coordinates the delivery of services to our Service Users. Our services range from home and personal care support to full nursing care for complex long-term Service Users. This is a permanent full-time role offering 40 hours per week (8.30am to 5.00pm), Monday to Friday, based in our Palmerston North office.

**Location**: Based at our Palmerston office, with responsibilities spanning Upper Wellington, Lower Manawatu, and the wider Lower North Island.

**Key Responsibilities**

- Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
- Recruitment & Retention:_ _Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.
- Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
- Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

**He Momo | About you**:
You’re a natural connector - calm under pressure, quick to learn, and grounded in common sense. You understand that systems matter, but people matter more.

**We're looking for someone who brings**:

- Proven experience in service management, operations, or healthcare coordination.

- Strong leadership, interpersonal, and influencing skills.
- Empathy, emotional intelligence, and the ability to listen and act with compassion.
- Resilience, flexibility, and an appetite for problem-solving.
- Excellent communication and customer service skills.
- Must have the right to work legally and permanently in New Zealand.
- A full driver’s licence, your own vehicle, and a clear Police Check.

**Ki te huanga | Benefits**

At Healthvision, you’ll find more than a workplace - you’ll find a whānau.

We’ll support you with:

- A values-driven culture that celebrates people who lead with care.
- Ongoing supervision, support, and professional development
- Access to an Employee Assistance Programme (EAP)
- Birthday Leave (because your day matters too).

**Tūhono Mai | Join Us

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