Customer Experience

**Requisition ID**:5966

**Welcome to Suntory Oceania | Nau mai ki Suntory Oceania**
Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.**What is the opportunity? | He aha te kōwhiringa?**
The Customer Experience & Telesales Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional sales and service to our clients across Australia & New Zealand. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.Please note this is an office-based role and the hours are 8.30am - 5pmKey Responsibilities:
- Engage with a portfolio of existing customers via telephone on a regular call cycle to manage order taking, share product updates, new launches, and exclusive offers.
- Work towards achievable sales and service targets.
- Accurately manage orders and customer details through our CRM system.
- Build strong, long-term relationships with customers, based on trust and expertise.
- Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
- Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
- Collaborate with and support internal teams, including Credit, Sales, and Logistics.
- Adjust to ongoing system and business transformations to support our evolving needs.
About you | Nō hea koe- Customer Service or Contact Centre experience in Inbound & Outbound Telesales.
- A proven track record of achieving sales targets in a supportive, customer-focused manner.
- Excellent communication skills with a friendly, consultative approach to handling queries and overcoming objections.
- A customer centric mindset you will always aim to provide exceptional service
- A friendly, approachable demeanour that fosters strong relationships
- Excellent verbal and written communication abilities
- Relationship Building Skills
- Confidence using CRM systems (e.g., SAP, C4C) and Microsoft Office.
- Capability to thrive in a changing environment and manage multiple priorities
- Enthusiasm for working with renowned brands and a desire to grow your career within our organization

**What’s in it for you? I He aha te mea e whiwhi ai koe?**
- Grow your career - we like to promote from within and have incredible learning and development opportunities around the world
- Generous incentive to reward your hard work
- An inclusive parental leave policy for both primary and secondary caregivers
- Gradual return to work to help you transition back from parental leave
- Flexible working - flexible hours and hybrid working
- Free parking on site
- We are committed to giving back to our communities so we provide you with volunteer leave to do so

**Our DEI Commitment**
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.