Customer Service Specialist

7 days ago

Wiri, Auckland, New Zealand VISY Full time NZ$60,000 - NZ$90,000 per year

About the Role

Reporting to the Operations Manager, in this customer-centric role, you'll be the key link between our clients and the seamless movement of goods across borders. You'll manage documentation, coordinate shipments, liaise with logistics partners, and ensure every delivery meets our high standards of service and efficiency. Engaging with customers via phone and email, you will effectively manage and resolve enquiries in a values-led manner. Your focus will be on delivering service excellence, enhancing customer satisfaction, and embedding a customer-first mindset across the organization.

What you'll do:

  • Prepare and manage international shipping documentation (e.g bills of lading, customs declarations).
  • Schedule and track shipments, ensuring timely dispatch and delivery.
  • Communicate proactively with customers, resolving issues and providing updates.
  • Resolve any problems that arise during the import/export process, such as customs delays, shipment discrepancies, or lost goods.
  • Collaborate with freight forwarders, customs brokers, and carriers.
  • Support onboarding of new customers and prepare accurate quotes.
  • Drive continuous improvement and uphold safe work practices.

What You'll Bring

  • Experience in a customer service or support role within freight forwarding industry.
  • Strong background in import and export operations.
  • Proficiency in CargoWise and knowledge of international/local transport.
  • Ability to multitask in a fast-paced environment.
  • Sound understanding of customs compliance and reporting tools (e.g., CMR, 1 Stop).
  • Excellent communication, attention to detail, and problem-solving skills.

Benefits

  • Employee Assistance Program (EAP)
  • Option to purchase additional leave
  • A collection of health, wealth and lifestyle services and discounts
  • Southern Cross Health Society – Health Insurance Discount
  • Be part of a fast-moving industry with boundless opportunities for success

About Visy?

Visy is powering the circular economy, by providing sustainable, digitally advanced supply chain solutions. We combine our substantial volume, footprint and infrastructure – rooted in our 75 years of manufacturing experience, to provide customised logistics solutions to the industrial, beverage and consumer goods sectors. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently.

Ready to hit the road with us? Apply now and start your journey toward a fulfilling career

You will be required to meet Visy's employment criteria which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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