Customer Care Systems and Support Analyst

2 weeks ago


Wiri, New Zealand Countdown NZ Full time

**Ready to make an impact?**

We are currently looking for a Systems and Support Analyst to be part of the Customer Care Team to resolve all tech challenges. The Systems and Support analyst will be the go to person for every piece of technology that can drop and break for our Customer Care Team.

**About the Role | Mō te Tūranga**

Key responsibilities will be:

- Manage the Customer Care hardware inventory with onboarding and offboarding
- Provide initial onsite analysis to problems with Customer Care systems, software, network infrastructure and ensure that these are referred onto Vendors or Support Teams in a timely manner.

**About You | Mōu**

To succeed in this role you will have experience in basic IT Service Operations and a passion for delivering outstanding customer service, paired with a positive, can-do attitude and flexibility. You will possess high technical ability and analytical thinking.

If you’re the sort of individual who strives to always do the right thing for customers, team, our communities, and our business then we ought to connect.

**Working with Countdown | Te Mahi ki Countdown**

Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, be creative and grow, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

**Come as you are | Haere mai rā**

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, come as you are.



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