Warehouse and Customer Service Coordinator
7 days ago
Nick Scali Furniture is a nationally recognised house hold name founded in 1962. As a market leader we pride ourselves on being the experts in luxury furniture design. With over 50+ stores across Australia and New Zealand we are continuing to grow with new stores opening this year.
We are seeking an experienced Warehouse & Customer Service Coordinator to work in our Wiri Warehouse. The working hours of this role are Monday to Friday 8:30AM to 5:30PM.
**About You**:
- You will have a valid forklift license. Reach truck experience and LO an advantage.
- You will have experience with manual handling and safe work practices essential
- You will have excellent communication skills
- You will have previous experience in a similar customer service and warehouse position
**About the Role**:
**Service Duties**:
- Review Service Calls Status and direct calls to the escalation team if required
- Order and follow up on replacement from suppliers
- Answer and action incoming calls & inquiries from local customers and from stores
- Check technician’s service run for the following day to make sure all parts are ready
- Unpack and check any replacement lounges/parts and report any issues to the Warehouse Manager.
- Closeout service calls in a timely manner
- Monitor and maintain spare parts inventory
- Process contractor accounts
- Liaise with Call Centre Operators in relation to deliveries, customer collections and service calls.
**Warehouse Duties**:
- Process banking from the previous day.
- General warehouse duties as required
- Assist in container unloads
- Confirm and liaise with customers in relation to customer pick-ups for the day.
- Organise delivery runs for our trucks (when required).
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