Client Manager

2 weeks ago

Mount Victoria, New Zealand Mercer Full time

**Client Manager - Specialist**
- Client focussed.
- Modern Wellington CBD location.
- Competitive package with industry-leading benefits.
- Great time to join this global organisation in Growth Phase.

**What can you expect?**

We offer the opportunity to join a financial services company that is not only winning but is transforming in the most exciting way possible. Our company prides itself on our “people first” culture with our CEO, Martin Lewington, dedicated to Mercer New Zealand being a leading employer. This means that great performers are able to thrive and are rewarded.

We commit to putting our people at the heart of what we do, with career development, learning opportunities, financial rewards and making your journey with us full of purpose and direction.

**Summary**

The Client Manager - Specialist is a technical expert who is the focal point for ensuring superior service delivery. You will act as the day-to-day point of contact for clients and will be instrumental in remedying issues, providing advice and working internally to proactively coordinate the very best service delivery across Financial Services.

**What is in it for you?**

At Mercer, our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with opportunities to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Leading training and development programs.
- Professional environment where your career path really matters and is supported in our global organization.
- Great team of energetic and supportive colleagues.
- Genuine work life balance.

**Primary focus of the role**:

- To ensure seamless client service delivery
- To deliver advice and/or co-ordinate that advice within Mercer
- To provide professional secretarial, governance and compliance services to a portfolio of clients.
- To provide relationship management services or assist with Relationship Manager (where applicable), in building and maintaining the strategic relationship with the client and key client stakeholders
- Provide support to the Senior Relationship Managers and the team.

**What you need to have**:

- Experience in superannuation or finance industry
- 3 years customer service/client relationship management experience, ideally in financial services organisation
- A proven motivated self-starter with initiative.
- Agility with excellent time management and interpersonal skills.
- A high level of written and oral communication skills.
- Ability to:

- work effectively within a team environment.
- work well under pressure and efficiently against deadlines.
- prioritise multiple projects and ability to go the extra mile.
- maintain confidentiality.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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