Resident Services Manager

2 days ago

Hamilton, New Zealand Ryman Healthcare Full time

Join the excitement Lead village support teams, oversee Health and Safety, champion HR, and collaborate with leaders in a vibrant community
- At Ryman, every day is a chance to be a hero in the story of our residents' lives
- Unlock your full potential in a supportive environment that values your expertise
- Be your authentic self in a culture that celebrates individuality

**What's the job?**

In this exciting, newly created role, Resident Services Manager at Hilda Ross Retirement Village, you will:

- Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
- Have oversight for all risk management and health and safety related processes for the village
- Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
- Providing leadership at the Village in the absence of the Village Manager

This is a full time role where flexible outside of these hours, as part of the role will require your ability to work on call.

**Why work at Ryman?**

As part of the Ryman team you will:

- Develop your leadership skills in our unique LEAP programme
- Receive ongoing support for your professional development
- Career progression opportunities within a fast-growing company
- Work in a beautiful, resort style village
- Work in a fun, friendly and supportive team environment
- Access scholarships and bursaries for further education
- Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

**About Ryman**
**At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

**Who are you?**

To thrive in our fast-paced and varied environment you will:

- Have proven management experience with a preference for Health and Safety experience/training
- Be skilled at juggling conflicting priorities
- Enjoy building meaningful relationships with our staff, our residents and their families
- Have a comprehensive knowledge of continuous improvement systems and processes
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
- Be an outstanding communicator that is both professional and empathetic

If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you

**_ Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date._

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