Service Manager

• Based in Hamilton and working across the Hamilton Waikato West Area
• 80 hours per fortnight (involvement in on-call roster required)
• Starting salary of $81,704 per annum
• Work vehicle, phone and laptop provided

Mō te tūnga | About the role
Are you ready to use your leadership skills to make a real difference?

This is your chance to lead with purpose — supporting people with intellectual disabilities to live meaningful, fulfilling lives.

We are looking for a real 'people' person, to build strong relationships with the people we support, their whānau and external agencies. This role is suited to someone who values connection, communication, and compassion.

As a Service Manager, your role involves creating a positive team environment, meeting individual needs, and building relationships with families. Prior people management experience is required, and a background in Health and Disability is preferred. Key attributes include a genuine desire to make a positive difference, a can-do attitude, and adaptability. You'll report to the Area Manager and collaborate with other Service Managers and the Regional/National team to support a supportive work environment.

What You'll Be Doing

• Inspire, guide, and coach a team of Support Workers to deliver excellent care and support
• Plan and oversee the delivery of services that help people with disabilities reach their goals
• Build positive, respectful relationships with the people we support, their whānau, and partner agencies
• Manage rostering, staff training, and ensure best practice across your team
• Champion health and safety, and model our organisation's values in everything you do
• As part of the on-call schedule, you will provide essential support and advice during evenings and weekends

Ngā pūmanawatanga ōu | What you will bring

• Passion for the services provided by IDEA Services and the people supported
• Relevant tertiary qualification within a health or disability service discipline would be advantageous
• Previous relevant experience working positively with people who have an intellectual disability, and/or complex behavioural needs
• Strong organisational and technical skills (rostering, budgeting, recruitment)
• Proven experience in people management and leading diverse teams
• Excellent communication and relationship-building abilities
• Experience in delivering outcomes in a high-pressure and changing environment
• Full NZ Drivers Licence

Nōu te rourou | What's in it for you?

• A rewarding management opportunity work for a meaningful cause with an established not-for-profit organisation that provides support services to people with intellectual disabilities.
• A collaborative and inclusive organisational culture with a focus on our people's wellbeing.
• Ongoing learning and development opportunities including a Leadership Qualification that we will support you through and meet the cost of fees.

Mō mātou | About us (IDEA Services
IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

Me pēhea te tuku tono | How to Apply
Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.