Technical Communicator

Get a buzz out of helping the not so technically minded navigate technology, apps, or websites?

Do you spot speling and grammar mistakes, like a hawk seeing a mouse from 30 m in the ear?

And are you looking to build a career that will make a real difference to the lives of others?

If this sounds like you, then stop scrolling. We have might have the role for you

Many people find trying to use a new software is like searching for that piece of cheese in a maze. They might feel lost, frustrated, and go in circles—while others are only successful if they have a good nose. Wouldn't it be helpful if there were some clear directions that translated all that technical talk into plain English (or mouse)? Then everyone could get on with using the software to do good

Squeak We are looking for a **Technical Communicator** to join our Documentation team to do just that (and more).

At **ezyVet**, we provide **cloud-based** **practice management software solutions to veterinary businesses** around the world. The ezyVet & Vet Radar software helps our customers manage their clinics, specialist centres, hospitals or universities in intuitive and innovative ways giving them more time and the tools to better care for our furry friends.

Customers are at the heart of everything we do. In this role, you will create readable and accessible corporate and product content to empower our teams with the knowledge they need to help customers make best use of our products—showing them the way to all the cheese

**So, are your whiskers twitching yet?**

**Here is what your life could look like from the cloud**:

- Receive comprehensive training in industry-leading technical communication skills, tools, and methodologies
- Join a small, agile team where you'll be recognized for the work do you
- Make and maintain corporate documentation for important cross-team business processes
- Play a key part in our reinvention of the help system in the software
- Use a variety of documentation delivery formats (including video)
- Perform technical editing and proofreading tasks to maintain content standards
- Write microcontent for the user interface of ezyVet software
- Write release notes for all ezyVet products to help customers use new features or updates
- Interview customers and staff to measure the effectiveness of content readability and delivery
- Work with our teams to standardise terminology and language used when supporting and training customers on the use of ezyVet products

**Sound good?**

**Meow Excellent, have you got any of these spots under your fur?**
- Passion for writing and communication with a desire to build a career in this space
- Empathetic - able to put yourself in someone else's shoes, boots, paws
- Lover of a concise sentence
- Recent qualification from a relevant degree
- Software knowledge or a strong interest in technology and an aptitude for understanding technical material
- Excellent interpersonal skills (fluency in equine, canine, and avian preferred) helping you to work with our Product, Implementation, Support, and Marketing Teams
- Experience with any authoring, editing, or video production tools is a bonus
- Customer support experience (of any kind) or a demonstrable enthusiasm for helping people (and or animals)
- Growth mindset, wanting to spread your wings and fly
- A knack for analysis and problem solving
- Looking for an action-packed dynamic environment

**Why ezyVet?**

With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 9k+. We have offices in London, Dallas, and Auckland servicing an exponentially increasing customer base in over 18 countries. There's no better time than now to join the ezyVet journey

**And just in case you need an extra carrot**:

- Join a talented and supportive team
- New custom-built office in the centrally located Freemans Bay
- Free lunches 3x a week (including food truck Fridays)
- Onsite gym & rooftop bar
- Never work on your birthday again With our birthday leave policy
- Free fresh fruit and barista standard coffee
- Animal friendly office - woof woof

It's pretty exhilarating up here in the cloud, but it would be even better if you joined the flock.

If you want to improve the lives of vets, their teams, and the health of animals worldwide, then hit apply We'd love to hear from you.

Oink oink

(We hope we got your attention with this ad It reflects a piece of our company culture. To be crystal though, _this is not a creative writing role_. We are looking for someone who is keen to develop exceptional communication skills and produce content that is clear and accessible to a wide variety of audiences. Making life ezy for our customers)