Technical Support Specialist

Hey MOOO Howl's it going?

Ok so maybe our animal puns are a little cringe, but it caught your attention right?

We're looking for technically minded, customer focused individuals keen to kick off their careers in Technical Support

But first, who are we? We're ezyVet, powered by IDEXX. We do veterinary practice management software - working with veterinary clinics to make their workflows more efficient through smart and intuitive software. We're making a huge positive impact on the veterinary industry globally - and our Support Team are a big part of our ongoing success.

No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, our Customer Support Specialists are looking to really grow into the proactive success space with our customers. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business.

This is a career opportunity. You'll grow both personally and professionally as you learn the business skills and acumen to grow your career.

**But what will I be doing? Your day may involve**:

- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.

**And what are we looking for?**
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
- Maybe you have experience in customer service and are passionate about developing this skillset
- Or maybe you love the tech side of things but want to work more with people
- Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver's seat of your career
- A passion for the tech or veterinary industry
- Ability to form part of our Support roster that will include one weekend every 4-5 weeks
- Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 6 months in advance - Usually rostered based on preference but flexibility is preferred

**More importantly, what can we offer you?**
- Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way (Good banter is a must As well as a like of dogs, we have a few dogs on our team too)
- The latest technology including a laptop that is yours to use freely
- Brand spanking new office space with plenty of room for you to grow
- Did I mention coffee? It's really good and on tap, well espresso tap anyway
- Catered lunches Mondays, Wednesdays plus food truck Fridays
- Free onsite gym
- Career pathways that will take you places if you are willing and able

**About ezyVet**
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. ezyVet, powered by IDEXX, has over 200 employees sitting within the IDEXX family of 9k+. We have offices in London, Dallas, and Auckland servicing customers in over 18 countries. There's no better time than now to join the ezyVet journey We are growing at a fast pace where no two days are the same. If you're a self-starter, team player and want to be a part of building something great, then we'd love to hear from you.