Manager Network Operations

Manager, Network Operations
The improvement, Systems and Technology (IST) group are all about enabling people and partners with improved services and effective technologies so New Zealanders can easily access the support they need.
The Improvement, Systems and Technology group is organising into practices to foster continuous learning, collaboration, and expertise.
Our newly established practices need passionate, drive and experiences leader to pave the way for MSD's transformation.

Tēnei tūranga | About the role
MSD's transformation strategy brings with it a newly established opportunity for a Manager, Network Operations to join the Improvement, Systems and Technology group. Based in either Wellington or Auckland, you will be tasked with the responsibility of leading a team of Information Technology and Infrastructure team members, ensuring the team has the right capabilities and skills to enable the expected level of service to be continually delivered to a high standard.

Takohanga tuhinga o mua | Key accountabilities and deliverables
- Oversee the Network Services team response to any interruption of the existing Network Services (Local Area, Wide Area, Cloud, Satellite).
- Support the frontline IT and Infrastructure team members responding to Level 2 IT service requests and property changes.
- Ensure the successful introduction, operation, and integration of advanced monitoring capabilities to continuously improve service visibility and telemetry.
- Promote and advance collaboration across IST Shared Services, Service Support and Property teams.
- Engage with Service Providers and Vendors to evaluate new product offerings that deliver enhanced monitoring capabilities.
- Support the Manager Network Services in the priorities of Operational Excellence, Portfolio Management and Team Engagement.

You will bring with you
- A proven track record leading and influencing others, improving workforce culture, engagement, and ways of working.
- Experience working in a people leadership capacity with a strong understand of people management processes.
- High levels of resilience and experience leading through change.
- Strong experience in leading the development and implementation of strategies.
- An open, transparent, and upfront approach, whilst having the ability to balance MSD's requirements and priorities.

Position Description

You will find here the Manager Network Operations position description

What we do for New Zealand The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including income, employment and housing support, to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we work towards supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. We aim to acknowledge and be guided by Te Tiriti o Waitangi, and to pursue the following values in our work: Manaaki - We care about the wellbeing and success of peopleMahi tahi - We work together, making a difference for communitiesWhānau - We are inclusive and build a sense of belonging and placeTika me te pono - We do the right thing with integrity

**Salary range**: $136,420.00 - $169,767.00

Tono Mai | We encourage you to apply

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.