Marketing and Communication Officer

**Location: Auckland, Auckland, New Zealand**
**Job ID**: 77892

**We Elevate... Quality of urban life**:
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington and Christchurch.

**Join us as a**

**Marketing and Communication Officer**:
**Your main responsibilities**:
The Customer Experience Administrator will lead survey generation, surveying of customers through our Customer Satisfaction Survey by phone and general survey administration for Schindler New Zealand.

Directly reporting to Marketing and Communications Officer and work closely with service leaders, service administrators, project managers and project administrators to ensure we are meeting our targets for our Customer Satisfaction Survey, set by Group. This person will also support the administrators and account managers with contact changes for our clients and ensuring any key messages from customers are passed on to the right department.

The Customer Experience Administrator will also provide insights from surveys to the Marketing and Communications officer to support the Customer Experience strategy for the business.

This person will also support the Marketing and Communications officer and the Leadership team with customer related events and activities.

**Tasks**:

- Generate surveys.
- Work with Administrators, Service Leaders, and Project Managers to ensure contacts are updated in SAP.
- Conduct and load survey responses.
- Support Service Leaders and Project Managers to ensure contact changes are updated in the system.
- Support with notifying Service Leaders and Project Managers with outstanding Closed Loop actions (as required)
- Work with Marketing and Communications Officer to generate monthly reporting.
- Support in maintaining changes in roles to ensure people are receiving right information (as required)
- Look for opportunities to improve our processes alongside Marketing and Communications Officer

Hours of work: preferably between 8am to 5pm. 20 hours per week.

**What you bring**:

- Exceptional telephone manner
- Experience using Microsoft Office - basic skills
- SAP experience is advantageous but not mandatory
- Ability to connect and build rapport with internal teams
- Customer Care/ Customer Service experience
- Ability to multi-task

**What’s in it for you?**:

- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
- Compensation & Benefits. Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club.

**We ElevateYour Career**:
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

**Are you ready to embark on a new journey? Join #TeamSchindler**
**Discover more on our **career site**.**

***
- At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability._