Eoi: Service Delivery Manager

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

**Your new role**

We are seeking a **Service Delivery Manager** to join our team to support two smaller Government Accounts.
- You will be the conduit between client and our team ensuring service levels are met, capacity planning, releases and continuous improvement are managed while being a key adviser and decision maker, responsible for incident management, team management and managing and mitigating risks in a 24/7 support structure.
- Strong stakeholder management experience along with clear and concise communication skills, engagement, negotiation skills, and a commitment to achieving high customer service levels are essential for success in this position.

**Your skills and experience**
- Demonstrated experience as an SDM (or similar) in a large support contract, bonus if you have direct experience within NZ Government.
- You have good communication skills and a customer focussed approach. You are personable and confident and can easily change your approach to suit your audience.
- An operational and strategic approach being able to identify gaps in strategy, delivery, capability and resolve complex issues.

**Due to the nature of the role, you will be required to pass a Government security clearance process and must be a NZ Citizen.**

**Trust, Transform & Thrive** with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

**Your w**orking **e**nvironment**

**V**irtual/flexible/on-site**/travel**
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
- DXC University
- Education Assistance
- Reward & Recognition
- Staff Referral Program
- Health Insurance (discount program)
- Life Insurance and Income Protection Insurance
- Volunteer Days / Emergency Services

****How **t**o **a**pply** & our commitment to you** in **return**

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

**We are an** **Equal Opportunity **Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.