Service Delivery Manager

10 hours ago


Wellington City, New Zealand H2R Consulting Full time

**Location**:
Wellington

Type:
Permanent / Full Time

Reference:
677136

**Responsibilities**:

- Collaborate with teams (development, Infrastructure, Operations, Suppliers) to design and implement robust, scalable, and maintainable solutions.
- Work closely with business stakeholders to understand customer requirements and translate them into technical requirements/solutions.
- Develop and maintain project plans and oversee the delivery of new features and services.
- Implement and maintain service management processes and procedures, including incident management, problem management, and change management.
- Monitor service performance and availability, implementing proactive measures to prevent service disruption.
- Build and maintain relationships with internal stakeholders, external vendors, and service providers.
- Participate in operational planning and forecasting (finance, people, process) concerning IT requirements for services.

If you have the relevant experience we encourage you to apply.



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