Service Advisor

1 day ago

Rotorua, New Zealand Cummins Inc. Full time

**DESCRIPTION**

In this role, you will make an impact in the following ways:

- Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
- Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
- Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
- Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
- Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
- Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

**RESPONSIBILITIES**

To be successful in this role you will need the following:

- A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
- Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
- Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
- Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
- Strong attention to detail and experience managing complex workflows and documentation requirements.
- Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
- Experience in regional or remote customer service roles highly regarded

**QUALIFICATIONS**

Lead H&S for the branch

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2419921

**Relocation Package** No

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