Customer Service Representative

6 days ago

Napier, New Zealand Service Foods Full time

**Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.**

**About the Role**:
In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce (CRM) and Sage (ERP) systems to maintain accurate records and support seamless operations across departments.

**Position snapshot**:

- Location: Turner Place, Onekawa
- Shift: Tuesday to Saturday mornings
- Hours:

- Tue-Fri: 08:00 AM - 04:00 PM
- Sat: 06:00 AM - 12:00 Noon

**Key Responsibilities**

- Deliver exceptional customer service through prompt and accurate order processing and communication
- Build and maintain strong customer relationships while supporting sales and data accuracy
- Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
- Monitor and manage customer backorders to ensure timely delivery
- Identify and pursue sales opportunities to support revenue growth
- Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution

**About You**

**Key Attributes**:

- Professional phone manner and strong communication skills
- Experience in customer support, call centre, or similar roles
- High attention to detail and strong data entry skills
- Excellent time management and decision-making abilities
- Proficiency in Microsoft Office (essential); experience with Salesforce and ERP systems (advantageous)
- Strong interpersonal skills with an empathetic and adaptable approach
- Reliable transport to and from work
- Knowledge of the food services or warehouse industry is a plus
- Year 13 or equivalent qualification required

**What to Expect**
At Service Foods, we foster a positive and dynamic work environment. We are guided by our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These principles drive our commitment to excellence and team success.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

If you thrive in a high-energy environment and are passionate about delivering exceptional customer service, we’d love to hear from you.

**Eligibility**: Applicants must have NZ citizenship, residency, or a valid work visa.

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