Operations Manager

2 weeks ago

Wellington City, New Zealand Good vibes hospitality ltd Full time

Operations Manager - Restaurants
We’re seeking an experienced Operations Manager to oversee front-of-house operations across two dynamic venues: a Modern Asian restaurant and a Mediterranean Wine Bar, both located in Mount Victoria, Wellington. This hands-on role focuses on leading teams, driving guest satisfaction, and ensuring exceptional food and beverage service. You’ll work closely with owners and chefs to deliver seamless operations, uphold high standards, and create memorable dining experiences while fostering a culture of excellence.
- This senior role requires strong leadership, operational expertise, and a passion for delivering exceptional hospitality experiences.

Key Responsibilities:

- Oversee all front-of-house operations across both restaurants to ensure consistency, efficiency, and excellence.
- Mentor, coach, and support the Restaurant Managers at each site, fostering their development and leadership skills.
- Work closely with the owners to drive business growth, contributing ideas and strategies to improve performance and profitability.
- Partner with Head Chefs and Managers to deliver seamless service that reflects each venue’s unique concept.
- Implement and maintain systems that optimise staffing, service standards, and cost controls.
- Lead by example on the floor, inspiring teams to deliver warm, professional, and memorable guest experiences.
- Ensure compliance with health, safety, and licensing requirements.
- Monitor guest feedback and industry trends to continually refine and elevate the dining experience.

About You:

- Proven leadership and at least 5 plus years experience in restaurant or hospitality operations management and strong product knowledge in all food and beverage. Including sake sommiliar entry level certificate and WSET Level 2 or higher qualificattion in wine.
- Strong mentoring and people development skills, with the ability to build confident, high-performing teams.
- Excellent understanding of food and beverage service, guest experience, and operational standards.
- Commercially minded, with experience in budgeting, reporting, and supporting growth strategies.
- A hands-on leader who thrives in dynamic, fast-paced environments.

What We Offer:

- The opportunity to shape and grow two unique dining destinations.
- Support from passionate owners who value collaboration and innovation.
- A leadership role where your ideas and expertise will directly impact the guest experience and business success.

The role is full time and salary will be based off a 45 hour work week.

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