Operations Manager
4 days ago
**Location**:
Wellington
Type:
Permanent / Full Time
Reference:
641603
H2R Technology are on the lookout for an Operations Manager for a niche digitisation and business process automation business based in North Wellington.
This organisation has a significant pipeline of work, and we’re looking for a capable leader to guide a cross functional team and drive business efficiencies for a team of up to 30 people.
**Responsibilities**:
- Internal and external stakeholder management. Actively manage the relationship with client and vendors.
- Drive a culture of continuous improvement across the operations team.
- Attend weekly management meetings, provide detailed reporting on the operations team activities.
People Leadership
- Resource and workload allocation against project and BAU initiatives.
- Pastoral Care
- manage rosters, staff productivity, billable hours and ensure records are kept accurate with respect to leave and hours worked.
- Technical leadership
- identify talent, provide cross training to ensure there is no key person risk and develop succession plans.
- Foster a culture of service excellence and best practice within the team.
Project & Service Delivery
- Ensure projects are properly resourced and that Service Level Agreements are being adhered to.
- Create a project reporting mechanism to ensure visibility against timeframes progress/status, risk & issues, budgets and schedules.
- Document and actively manage any project change requests.
- Continuously strive to better our customer satisfaction standards.
Systems Literacy
- Have a current depth of knowledge around MS products including: Excel, Word and SharePoint.
- Strong aptitude for learning the industry specific software systems widely used within in this organisation.
- Basic hardware and peripherals knowledge.
Occasional travel may be required, when clients are based outside of the Wellington region. Please also note, that due to the nature of this organisation, it is a requirement to hold a clean and full NZ driver’s license.
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