IT Manager

2 weeks ago

Auckland City, New Zealand Park Hyatt Auckland Full time

Summary

**A bit about the role**:
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The IS Manager is responsible to ensuring that all computer systems and networks used within the hotel provide as near as possible uninterrupted service to the hotel operations. Assist in providing technical assistance and advice to hotel management. Provide effective training and support. Assist in the provision of IS related services to hotel guests.

**Main Duties and Responsibilities**:

- Prioritize work while maintaining a customer service focus
- Manages vendors for hardware/software or service implement and delivery
- Maintains complete and accurate software/hardware inventory
- Provides technical assistance and advice to hotel management
- Hands on role in maintaining all IT infrastructure
- Network, WIFI, Servers, Interfaces, directories: Ensures acceptable performance in computing and network systems
- Oversees all compliance efforts related to PCI, performs vulnerability assessments as required as well as all necessary remediation
- Provides end user support for desktop and network related problems - Sets up computer software and hardware for new/existing staff - Sets up and maintains all user account and computer configurations
- Monitors server performance, disk space, error logs, and backups of critical systems - Maintains system backups and verifies disaster recovery plan is current and effective
- Ensure availability of all software 24/7 to answer business needs (interfaces, PMS response time) - trouble shoot as needed, and improve performance
- Provides on-call service for emergency system support
- Long term implementation / Compliance / Project as directed by corporate and local needs or arising from technology changes
- Evaluates property needs and technologies that can provide solutions
- Works effectively with other Departments to ensure related systems are functioning properly
- Ensures that the property are in complete and current compliance with all applicable laws, statues and requirements related to systems, software and hardware, safety and users

**Qualifications**:
**Qualifications**
- 2-3 years prior IT management experience in large network environment
- Excellent communication skills and attention to detail
- Strong organizational and time management discipline
- Solid judgment and ability to resolve conflicts effectively
- Is a team player and interacts with all guests in a positive and friendly manner
- Hotel technology support experience (preferred)
- PMS and POS system support experience (preferred)

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