Transport Centre Operator

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Based in Johnsonville - Rotating shift schedule, based on a 24/7 roster
- Permanent role - learn and develop your skills and keep NZ's transport network flowing

**Te Whiwhinga mahi | The opportunity**
Based in Johnsonville**,**as a Transport Operations Centre Operator, you will play an active part in daily customer journeys and help ensure the New Zealand public is kept safe on the roads. You will manage New Zealand's transport network and respond appropriately to events reported by emergency services events, which may impact on route reliability and safety.

In this role you will support the management of the transport system across urban and rural New Zealand. You will monitor and respond to planned and unplanned events on and around the transport network, as well as provide accurate, relevant and timely traveller information to road users.

This is an excellent opportunity to learn and develop your skills with an organisation that values its staff and encourages you to be the best you can be. What's great about this opportunity is that you will receive training in the form of classroom and practical experience, and work with a buddy for the first few months before flying solo.

We are seeking to appoint at a salary between $68,241 to $75,823 commensurate to skills and experience, plus a shift allowance of $3,300 per annum.

View the Position Description here

**Start date is mid-January 2026**and once trained you will need to be available to work on a rotating shift schedule, based on a 24/7 roster.

**Ko koe tenei | About you**
To be successful in this role, you will bring:

- Solid customer services work experience which may include some call centre, incident and/or traffic management experience
- The ability to multi-task and prioritise workload
- Resilience and the ability to work well under pressure, including staying calm when dealing with matters of high priority and importance
- Flexibility to adapt quickly to changing circumstances as the need arises
- High levels of communication and relationship management skills
- Confidence and competence with technology and working with multiple systems
- Sound knowledge and understanding of New Zealand geography is desirable
- Willingness to work within a full shift rotation on a rolling 24/7 roster regime

**Please note that the successful applicant must have the ability to obtain and maintain a Police security clearance.**

**Ko wai matou | About us**
The Wellington Transport Operations Centre, part of our Transport Services Group, delivers a transport system for safe and predictable journeys across the range of transport modes that people choose to use. They work to continuously improve how the transport system operates as a whole and ensures we are well prepared for responding to emergencies on a local and national scale. They have strong relationships with local groups and councils to ensure our plans align.

**Ra Katinga | Applications close**:
9 November 2025

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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