Transport Network Operator

2 weeks ago

Auckland City, New Zealand Auckland Transport Full time

**Keeping people safe and keeping people moving is our main goal at ATOC**

Auckland Transport Operations Centre (ATOC) is a hub of activity responsible for looking after our networks ensuring our customers journeys are safe, reliable and consistent.

**We need a new set of eyes on our network, here's what we are looking for**
- Systems savvy - can easily learn and use multiple systems
- Proactive and reactive - able to make quick decisions
- Ability to multi-task while working under pressure

If this already sounds interesting and you're keen to get a further insight of ATOC, check out this link and watch our ATOC video:
**Te Whiwhinga mahi** | The opportunity**

As the Transport Network Operator, you will be engaged in activities within a specific area of focus while supporting the management of the transport system across New Zealand. The role monitors and responds to planned and unplanned events on and around the transport network, as well as providing accurate, relevant and timely traveller information to road users.
- Real-time monitoring of the transport network, using CCTV cameras and other sources
- Incident management, such as coordinating the response to crashes, breakdowns, storms and other unplanned events.
- Optimising traffic signals in real-time to help improve safety and efficiency.
- Providing travel information to help ensure customers are informed before and during their journeys.
- Helping manage the impact of planned activity such as roadworks and public events, by working with relevant parties.
- Responding to planned and unplanned events and optimising customer journeys

**_ Please note this role works on a 24 hour shift rotation including weekends, you will work two 12 hour days, followed by two 12 hour nights, then 4 days off. We know this doesn't suit everyone so have a good think about if this suits your lifestyle including family commitments._**

**Nā tāu rourou | What will you bring?**
- Experience using multiple systems
- Ability to multi
- task and be highly organised
- Personal resilience. Able to sustain a high level of energy and positivity
- Excellent verbal and written communication skills
- A good command of spoken English for radio transmission
- Displays a strong customer service ethos
- High attention to detail, accuracy, and meeting deadlines.
- Personal resilience to react well to traumatic events and gain support.
- Displays strong team skills, contributing to team success.
- Transport management or emergency services background desirable but not essential
- The Ability to work 12 hours shifts including overnight shifts.

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- 25% discount on public transport across Auckland
- Modern North Shore based office (Smales Farm)
- Paid parental and partner leave
- Study assistance and wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

**#LI-AW1

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