Level 1/2 Service Desk

2 days ago

Christchurch, New Zealand Sourced Full time

Level 1-2 support with a technology/infrastructure focus
- Great team, solid processes, modern tools
- Enterprise environment working with an engaged, social team
- Level 1-2 support with a technology/infrastructure focus
- Great team, solid processes, modern tools
- Enterprise environment working with an engaged, social team

This is an excellent opportunity for an experienced Service Desk specialist looking for work over the next 6 months. Provide Level 1-2 support within a team, in a complex enterprise environment.

**What our client can offer**:
This role will offer a large variety of work as it sits within a complex business environment made up of many and varied systems and technologies. This role sits within an organisation that is known for employing high calibre staff and has a very low turnover of staff. So if you want to work with colleagues who value each other's opinions, this could well be the place for you

**What you will do**:
You’ll be the first line of support for users, working in a close knit team, ensuring internal customers are getting the highest level of support. You will be working with a range of formal tools and processes and will have the support of Level 3 Engineers beyond you to ensure that all issues can be resolved in a timely fashion.

With a strong Infrastructure focus, there is significant scope to grow your skills on this contract. Your duties will include:

- Play a very key role in a large and diverse enterprise environment
- Receive, log/document and see through the completion requests for support from a range of internal users
- Resolve issues at first point of contact where possible, with customer service being your highest priority
- Working with Level 2 and 3 teams to ensure complex requests are resolved in a timely manner

**Skills and experience we are looking for**:

- Outstanding communication skills
- Must have at least 1 year experience supporting technology and infrastructure
- The ability to work well in a corporate team environment
- Positive, results base focus

**What to do next**:

- Include a cover letter if you are Immigrating to NZ (see below)

**Immigrating to New Zealand?**

**Returning to New Zealand?**

We have clients who are sourcing specialised IT disciplines and are ready and willing to talk to you.

**About Sourced**:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT / Technology sector.

**#SCR-olivia-king

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