Ground Transport Officer

2 weeks ago

Christchurch, New Zealand Christchurch Airport Full time

Competitive hourly rate & great benefits including free carparking
- Part-time, front-line customer service role
- Use your exceptional people skills to help our team direct visitors to the new Wait Zone

**The opportunity**

This part-time role will give you the opportunity to have a big impact on visitor's impressions of Christchurch Airport, often being the first or last person they interact with when they arrive at or depart the Pick up/ Drop off zone, or one of our car-parks.

This is a part-time shift position, with each shift being 6 hours in duration, operating on a 4 days on/4 days off pattern, with the rotation covering a 24/7 operating period.

Our Ground Transport Officers provide face-to-face customer service and operational support to all users of Christchurch International Airport through effective and efficient traffic facilitation. As a Ground Transport team member, you will be working around the car parks, in key areas of the service lanes and the Pick up/drop off area. You will receive training to provide quick and easy solutions for our customers, problem solving and promoting our car parking products.

**As a member of the Ground Transport team, you will thrive on being responsible for**:

- Delivering the best customer service to everyone moving through the Airport, regularly exceeding people's expectations
- Ensuring high levels of safety and security are maintained
- Being well prepared and ready to assist with emergencies
- Communicating effectively and building working relationships across CIAL teams to ensure smooth operations
- Look forward to working on a shift roster basis covering the 24/7 operation, including working night shifts
- Be physically fit, as you will be on your feet and walking around for most of the shift outside
- Thrive on customer service for diverse people and needs - you are a natural people-person with an outgoing and friendly demeanour and great verbal communication skills
- Have achieved a minimum of NCEA Level 3
- Have a clean full drivers’ licence
- Have a high level of attention to detail, with strong problem solving and conflict de-escalation skills
- Ideally be familiar with Christchurch City and the Airport area, but this is not compulsory

In line with our values, we look for friendly, professional people who will represent the airport well in every interaction with our visitors and customers. We are responsible guardians of the airport, demonstrating quality service, safety and security. We value team players who do what it takes to assist customers, stakeholders and colleagues alike.

**About Christchurch Airport**

Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives at the same time: Enhancing People’s Lives (our team, customers, partners and communities); Fuelling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security and sustainability).

CIAL operates New Zealand’s 2nd largest airport, and our success has a direct correlation to the success of our city, region and country.

Join our team of 200 and see what difference you can make every day.

**What's in it for you**

In return for your hard work and dedication you will be rewarded with a competitive hourly rate which recognises the variable nature of your work pattern. We offer free onsite car parking, annual flu shots, first aid training and more.

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