Carrier Relationship Officer

Discover a career with purpose at MBIE

Discover a career with purpose at MBIE
- Are you a great communicator and a proactive, self-starter?
- Build relationships with our Air and Maritime carriers
- Auckland based, Permanent role
- Salary range $71,119-$84,187 Tēnei tūranga - About the role:
The Carrier Relationship Officer supports Immigration Border Operations by building positive working relationships with carriers ensuring they meet their legal carrier responsibilities under the Immigration Act 2009.
Carrier Relationship Officers support the enforcement of carrier obligations by providing information, education, support and assistance to maximise carrier capability. Carrier Relationship Officers are an essential part of the border sector ensuring Immigration New Zealand interests and legislative requirements are reflected in carrier communication from sector partners.

**In return we offer**:

- A dynamic, fast-paced environment where every day is different
- That you will be well supported by your manager and team to ensure you are able to achieve your tasks
- MBIE supports a wide range of flexible working arrangements. Talk to us about what might work for both you and us.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required:

- Strong communication skills and ability to build strong relationships quickly with a wide range of stakeholders and cultures
- Experienced in delivering information in a succinct way to a wide variety of end users
- Strong negotiation skills with third parties and external agencies to achieve a desirable outcome
- Ability to exercise superb judgement taking into account unique customer circumstances, broader considerations and constraints of legislation and/or policy
- Sound decision making ability under pressure, with limited information and within short timeframes
- Ability to handle difficult and sometimes aggressive passengers, and or other parties in an appropriate manner
- Demonstrate resilience by successfully managing time, workload and stress levels
- Develop lateral solutions to solve problems and manage risk
- Maintaining self-motivation, and displaying the energy, urgency, and determination to achieve
- Flexibility in approach to the working day and the activities at hand
- Correctly interpreting legislation and policy
- Accurately following internal procedures and instructions
- Communicating fluently in the English language, both written and oral
- High level of computer literacy

**Other**:

- May need to gain and maintain a national security clearance at CONFIDENTIAL level
- Must hold or be able to gain a practicing Immigration or Border officer warrant
- Must be able to hold or obtain and maintain an Aviation Security clearance
- Credit check and police vetting required

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana