Client Relationship Officer
7 days ago
Admin / Secretarial / Office Support
Administration
We're on the look out for a Client Relationship Officer to join our Auckland team and help give our clients every chance of success.
This would be the ideal role for someone who is looking for a change, is customer service orientated and enjoys working collaboratively as part of a team.
Our Purpose
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you'll make an impact:
In this role, you will use your passion for building relationships and delivering solutions to support the Client Relationship team in delivering the best possible service to our clients.
You will anticipate clients’ needs and provide appropriate financial solutions to give our clients every chance of success.
What you'll do:
- Conduct accurate verification calls to perform due diligence on client’s debtor accounts to support our lending
- Monitor risk by detecting and rectifying potential client breaches of policy
- Be a part of the lending process and carry out risk assessments
What you’ll bring with you:
- A passion for customer service excellent
- Strong ability to work as a member of a team
- Excellent communication skills both verbal and written
- Strong time management and prioritisation skills
- Previous experience in accounts receivable preferred but not essential
What We Bring:
- Opportunity to gain valuable experience with guidance and mentorship from leading industry experts
- We support all types of flexible working that allow you to balance your work, your life and your passions.
- Wellness benefit centred around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company + 2 days volunteer year per annum.
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