Tech Prod Owner

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

**Technical Product Owner - Service and Operational Support**
- **Based at Royal New Zealand Police College Porirua and National Headquarters, Wellington.**:

- **Office Of Constable / Police Employee**:

- **Permanent, full time**:

- **JR 5113334**

**Mo te tunga | About the Role**

The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communications solutions that support excellence in policing and service delivery and enable Police's strategic ambitions.

With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced technology solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police's strategies and turn concepts into reality through collaborative development.

The Technical Product Owner (TPO) - Service and Operational Support is a member of the wider Operational Products Directorate, Service and Operational Support team.

The Operational Products Directorate is responsible for digital solutions that meet a specific need or requirement for Police in relation to the operational activities that Police undertake as a law enforcement agency. This directorate supports, maintains, and develops the products within its group using agile development methodologies, and through working with 3rd party vendors.

The Service and Operational Support team within the Operational Products Directorate consists of a Product Manager and three TPOs, and has four main areas of focus:

- Operational Workflow - Technology to manage workflows supporting operational policing
- Vetting Services - Technology to manage vetting workflow and outcomes
- Interagency case management and referrals - Technology supporting collaboration between agencies and other partners, and providing prevention-first referrals information
- Road Safety - Technology supporting our road policing function

We are seeking to fill the third TPO-Service and Operational Support role with an initial focus on the Road Safety domain. This role will initially concentrate on coordinating the delivery of technology changes to enable the rollout of the roadside oral fluid testing regime aimed at better detecting and deterring drug-impaired drivers, in alignment with the proposed Land Transport (Drug Driving) Amendment Bill.

While this legislative implementation is an initial key priority, this permanent full-time role will also work across other road safety technology and other domains as organisational priorities evolve. The work Police does in the road policing domain is guided by the Road Policing Investment Programme 2024-2027.

**Key Accountabilities**:
The purpose of the TPO - Service and Operational Support role is to ensure that the product is managed and enhanced in a way that is aligned with the overall ICT architecture that will ultimately allow for transparent, joined up end to end services as well as meeting the needs of our business partners/customers; and

Accountable as the technical conduit between the customer (relevant internal business functions such as Road Safety), the product manager, and the product team (including external vendor partners) to ensure the product delivers value to Police and the public.

The core responsibilities of the TPO - Service and Operational Support role in Police include:

- Working alongside the Product Manager by bringing a deep understanding of technology and product development to stakeholder conversations.
- Technical leadership including: developing and maintaining a product roadmap and backlog, overseeing the development of products from start to finish to ensure they deliver value and meet the customers' needs and priorities, and proactively managing technical debt.
- Day-to-day delivery leadership and management of the product team (usually a flow to work team assigned from the Centres of Expertise). They will work with their team to ensure that: requirements and user stories are properly defined; sprint planning and execution is well managed; and feedback and guidance is available to the development team.
- Provide advice and feedback to Practice Managers to support the ongoing development of the required technical capability and capacity to meet customer demand.
- Tracking performance indicators for their products to measure success, including user en