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Application Support

2 weeks ago

Palmerston North, New Zealand Toyota Full time

An exciting opportunity now exists to join our Business Technology team in an Application Support role at our Head Office in Palmerston North. Reporting directly to the Associate Manager - Enterprise Applications, this role will see you using your exceptional skills to provide specialist knowledge in the operation and support of our suite of Storefacing Enterprise Applications.

To be successful in this role you will need to have exceptional communication skills that enable you to form strong relationships with our Storesand effectively bridge the gap between end users and the technical teams. Your strong time management skills will ensure that you thrive in a timeframe driven environment and your excellent problem-solving and analytical skills will assist you to unpack and respond to any issues.

Some of your responsibilities will include:

- Providing specialist knowledge in the operation and support of our National Dealer Management System (TUNZ) as well as other Store facing Applications- Responding, unpacking, and resolving all TUNZ issues/queries raised with TNZ- Managing helpdesk tickets and ensuring they are resolved in line within expected timeframes-
- Coordination of planned software updates to support the improvement of the user experienceWe pride ourselves on our people so to be successful in the role you will need:
- Exceptional customer service skills and the ability to form good relationships- Strong time management skills and the ability to meet deadlines- The ability to thrive in a busy environment- A tertiary qualification in information technology, business studies or a related field (advantageous but not essential)- Experience in liaising with Automotive Stores is advantageousSo who are we?

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2021 celebrated 34 years of vehicle market leadership in New Zealand. As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We want to make mobility available to everyone, with accessible, affordable, safe innovation and technology that enhances New Zealanders’ lives. We are a brand that is accessible to all Kiwis, and we back positive progress in New Zealand society through our own behaviours, community involvement, sponsorships, and inclusivity of all New Zealanders. We also care about being a sustainable business with sustainable practices, while supporting initiatives and programmes that look after our environment.

What can we offer?
- A wide range of excellent staff benefits (medical insurance, 4%+ Kiwisaver contribution, staff bonuses, long service leave, staff discounts, a subsidised café and much more)- Opportunity to work in a global organisation where people are the heart of everything we do- A Supportive, friendly cultureAt Toyota NZ we celebrate diversity. We are proud to be an employer committed to the principles of equal opportunity, supporting individuals from all walks of life. Toyota NZ is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities

The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on 0800758673.

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.