Contact and Support Advisor

1 week ago

Wellington City, New Zealand Chandler Macleod Full time

Then this is your opportunity to work in a team aiming to make a difference for future generations of New Zealanders. Your responsibilities will include using a trauma informed approach, capturing and recording information in a Case Management System and maintaining complete, accurate and up to date information throughout the process.

As a Contact and Support Advisor, you will play a pivotal role within the Contact Centre team ensuring clients and other impacted parties are listened to and supported. You will handle a variety of inquiries, ensuring that each interaction is handled professionally and courteously. You will have the opportunity to work with a diverse range of clients, providing assistance via inbound and outbound calling.

**Responsibilities**:
As a Contact and Support Advisor your primary responsibility will be to provide empathetic and non-judgmental support to individuals reaching out. You will play a crucial role in assisting clients by:

- Offering a compassionate ear and providing emotional support to those in distress.
- Assessing the needs of each individual and offering appropriate guidance and resources.
- Ensuring confidentiality and adhering to ethical guidelines when handling sensitive information.
- Collaborating with internal teams to ensure a seamless referral process for specialised services.
- Maintaining accurate and detailed records of each interaction for organisational purposes.

**Requirements**:
This role will allow you to utilise all your skills, whilst also giving you the opportunity developing new skills. The environment is challenging and fast paced, so first and foremost you will need to be resilient, and possess the following skills, experience and attributes:

- Awareness of **OR** previous experience in trauma related work
- Ability to manage inbound/outbound calls
- Strong articulate verbal and written skills
- Recent administrative experience
- Previous background in call centre work/dealing with sensitive issues
- Strong interpersonal skills, including conflict resolution, relationship management and the ability to positively influence others

**How to Apply**:
If you are passionate about providing support to individuals who have experienced abuse and trauma, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience. In your cover letter, please include examples of how you have supported clients in the past.

Chandler Macleod is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

  • Contact Centre

    3 days ago

    Wellington, Wellington, New Zealand Hays | Contact Centres Full time

    Our client, a well-established organisation located in the heart of Wellington CBD, is seeking confident and customer focused individuals for a 4-week temporary assignment in their busy contact centre.About the Role: This position involves outbound calling to existing and prospective customers to schedule appointments. You'll be part of a supportive team...

  • Copy of Contact Energy Māori Intern

    2 weeks ago

    Wellington City, New Zealand Contact Energy Full time

    Company Description **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a...

  • Client Services Advisor

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Customer Service - Contact Centre - MBIE offers the potential to work from home up to 40% of the time after training. - Full Time position hours Monday - Friday; part time hours are also available. **Salary**: $60,727 per annum Discover a career with purpose at MBIE Customer Service - Contact Centre - MBIE offers the...

  • Support Specialist

    1 week ago

    Auckland City, New Zealand Contact Energy Full time

    Company Description** Ko wai mātou | About us** Contact Energy is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer and data capabilities, adopt new ways of working and shape its culture for greater agility, innovation and customer...

  • Advisor

    6 days ago

    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    Job Type: Permanent Full Time - Category: Advisor - Location: Wellington Region - Date Advertised: 18-JUN-25 - Job Reference: MOJ/1867706 - Job Title: Advisor - Business Unit: - Division: - Classification: - Work Location: - Position Type: - Job Duration:N/A - Contact Name: **Advisor | Senior Courts Operations Support** **Wellington | National...

  • Payroll Advisor

    2 days ago

    Wellington City, New Zealand HAYS Full time

    Payroll advisor role based in Porirua 30 hours per week! **Your new company** This not for profit organisation is looking to on board a Skilled Payroll Advisor to join the team based in Porirua, this company offers fantastic flexible working options and WFH options. **Your new role** The main purpose of your new role is to support the payroll team...

  • Principal Assurance Advisor

    2 weeks ago

    Wellington City, New Zealand Ministry of Business Innovation and Employment Full time

    A newly established function within the government delivering high quality technical advice and support across a range of assurance work streams. - Build trust and credibility across the organisation and wider government organisations - Providing assurance across the property portfolio of government - Contribute to exciting project work The Principal...

  • Advisor - Talent Acquisition (6 Month Fixed Term)

    2 weeks ago

    Wellington City, New Zealand Contact Energy Full time

    Company Description** Ko wai mātou | About us** Want to know something cool? As a result we are in a state of growth because we haven't finished just yet...in fact we are already talking about Talent 2.0! Job Description** Te Whiwhinga mahi | The opportunity** There is so much we could say about this amazing opportunity - but we thought we would focus...

  • Senior Advisor

    2 weeks ago

    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    Job Type: Fixed Term Full Time - Category: Advisor - Location: Wellington City - Date Advertised: 28-NOV-25 - Job Reference: MOJ/1895715 - Job Title: Senior Advisor - Business Unit: - Division: - Classification: - Work Location: - Position Type: - Job Duration:N/A - Contact Name: **Senior Advisor** **Operations Support, National Service Delivery,...

  • Land Advisor

    6 days ago

    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    Job Type: Permanent Full Time - Category: Advisor - Location: Wellington City - Date Advertised: 05-NOV-25 - Job Reference: MOJ/1893930 - Job Title: Land Advisor - Business Unit: - Division: - Classification: - Work Location: - Position Type: - Job Duration:N/A - Contact Name: **Land Advisor - Shape the Future of Treaty Settlements** **Join Te Tari...