Support Specialist

1 week ago


Auckland City, New Zealand Contact Energy Full time

Company Description**
Ko wai mātou | About us**

Contact Energy is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer and data capabilities, adopt new ways of working and shape its culture for greater agility, innovation and customer obsession.

You’ll be an integral part of the AwhiTech team to provide outstanding people experiences and the highest levels of service quality, helping to achieve our vision of delivering a flexible, optimised and world class technology experience, anytime, anywhere.

This role is based at our new office on Quay Street, Auckland

Job Description**
Te Whiwhinga mahi | The opportunity**
- A key person for our Auckland people as they move into our new offices
- Respond to complex business needs, proactively managing queries and ensuring a seamless service is delivered to all of our people.
- Available to work between the hours of 7am and 6pm on business days, with rostered on-call support to aid business critical activities outside business hours.
- We are implementing new technology in this office so you'll be key in supporting our people with these new tools.
Contribute to the improvement of operational processes and people experience of our services.
- There maybe occasional travel to other sites as required

Qualifications**
Ko wai koe | About you**
- A passion for the delivery of IT service excellence and awareness of the impact of technology solutions on people experience
- Ability to learn new technologies quickly
- Excellent communication skills with attention to detail and strong problem solving ability.
- We want people who are outcome focused and able to resolve queries irrespective of no matter what temperament may be on the other end of the line
- Technically, you will be able to demonstrate solid IT skills such as; Windows 10; Active Directory; O365 and Amazon workspaces
- As a Support Specialist you will have previous experience working within a fast paced customer facing team

Additional Information
- You’ll create an outstanding people experience across the full range of services being supported.
- You’ll play a key role in delivering and supporting a highly motivated workforce
- You’ll drive and improve the support of IT services and the share capabilities within the team.
- This role reports to the Delivery Lead, and will be given the tools, opportunities and support to get the job done.

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else



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