Senior Technical Architect

Job Category

Customer Success

Job Details

Salesforce CSG (Customer Success Group) are a team of trusted advisers, partners, and experts crucial to the success of our customers. We help customers unleash the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our clients’ needs.

Technical Architects collaborate with our customers and partners during project planning and implementation to share their comprehensive knowledge of the Salesforce platform and product suite. Combined with their previous experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible business solutions that meet and exceed our customers' needs. They paint a solution vision, architect both the system and the implementation approach, and then watch it change the status quo.

**Responsibilities**:

- Lead the evaluation of business and technical requirements; implementation approach and key artefacts; direct early solution evaluation around gaps/risks, including the pro-active management of issues and effective engagement with executives, the Account Team, Engineering, and Product Management
- Collaborate and guide diverse teams of resources in technical delivery aspects (customer, partner, colleagues)
- Lead technical architecture, security, and design. Guide technical best practices and code governance.
- Identify and lead or contribute to internal strategic initiatives to grow the consulting practice and IP/toolsets, Strategic Services brand, and teammates' skill sets
- Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current project
- Guide DevOps strategy and best practices with customers and partners and drive continuous integration and deployment (CI/CD)
- Review and guide project vision and direction.

**Experience/Skills Required**:

- Extensive hands-on technical consulting and solution implementation experience, including with one or more common enterprise software solutions (e.g. CRM, ERP)
- Experience with Agile implementation methodologies
- Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
- A thorough understanding of cloud architecture, enterprise integration patterns and data modelling for building secure, performant and scalable solutions.
- Conversant with Identity & Access Management (ID&AM).
- Experience in industry-standard DevOps and CI/CD is highly desirable
- Experience and/or desire to specialise in any of the following industries is beneficial: Financial Services, Public Sector, Telco, Utilities, Media, Retail, Health & Life Sciences etc..
- Ability to achieve relevant Certifications as part of your new hire/onboarding journey. Any active Salesforce/ Industry Certifications/ Trailhead badges are beneficial
- Understanding of the Salesforce product suite, including any of the following: Sales, Service, Experience and Marketing Cloud is beneficial, **but not mandatory**

Accommodations

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