Customer Experience

7 days ago

Mount Wellington, New Zealand ceres organics Full time

**About the Company**

Let's Eat For Change.

Here at Ceres Organics, we believe every bite we each take can make for a better tomorrow. By simply choosing organic food, we can create positive change in the world.

For over 40 years Ceres Organics has led the way in organic food. We started as a small collective of likeminded people, sharing a belief that good living started with good food and that without question, good food was organic food. Our goal was to make delicious, good-for-you, organic food available to more people - right from our one little shop. More than a few thought we were crazy.

Forty years on our goal hasn't changed. In fact, our belief in what we're doing has only grown stronger and the urgency greater. We're still the crazy ones, but the world has begun to wake up to the benefits of organics and our one shop is now hundreds of stores where our organic goodness is available to many.

We know that the challenges we are facing today can feel overwhelming. But like we did 40 years ago, by starting with just one small store and one big idea, we believe each and every one of us can collectively start to make a huge difference to ourselves, our families, and the Earth by making small incremental changes. Let's eat for change.

**About the role**

The Customer Experience and Logistics Manager is responsible for all tasks related to providing the best possible service to our customers. This encompasses management of the Ceres Organics Distribution Centre based in New Zealand, all logistics stakeholders and suppliers, Third Party Logistics (3PL) Australia, Exports, Customer Experience, Inventory as well as Production on site. This role is responsible for delivering the overall strategic ambitions across all the above departments in order to meet current and future business needs. Critical accountabilities of this role are to drive an end-to-end customer experience journey from order to supply across Australia, New Zealand and exports markets.

To be considered for this role you will have:

- At least 5 years' experience in a similar role.
- A diploma, degree or recognised qualification in logistics/supply chain management.
- Extensive supply chain management experience is essential, specifically in a role that required the simultaneous management of end-to-end logistics, warehousing, production, customer services and export.
- Ability to lead, mentor, inspire and challenge team members to be their best.

**What's in it for you?**
- The opportunity to work for a company who cares - both about you and the world around you.
- Opportunity to work with likeminded, passionate individuals.
- Great discounts on our awesome products.
- Flexible working.
- Birthday leave and impact leave.

**Job Details**:

Reference #
6088
Posted on
04 Dec 2024
Closes on
10 Jan 2025 09:00
Location(s)
Mt Wellington
Expertise
Supply Chain
Job level(s)
Experienced 4-6 years, Experienced 7-10 Years, Experienced 10+ years, Professional, Management
Work arrangement
Permanent full-time

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