Customer Experience Representative

1 week ago

Wellington City, New Zealand Emprego NZ Full time

Trade Me is one of New Zealand's most popular websites with over four million members and more than 600,000 Kiwis visiting our site every day.

At Trade Me, we're about connecting Kiwis to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. Trade Me is where Kiwi's look first.

The Customer Experience (CX) Team at Trade Me are truly at the heart of what we do. We are driven by making life better for Kiwi's, and that includes our customers and colleagues around us. We work hard, but are relaxed about it - we like to call this 'casual excellence'.

To help us continue delivering awesome customer experiences we are looking for two part-time Customer Experience Representatives. The training will be during business hours Monday - Friday. After the training we'll adjust your hours to your availability/studies.

First up, here's why you'll love life at Trade Me:

- We truly value our people and want you to succeed here, so we offer flexible working, access to wellness programmes and a bunch of other good stuff.
- The people are what makes Trade Me a special place to come to work each day. We cherish diversity, individuality and treat people with respect.
- Our culture of casual excellence means endless progression and professional development opportunities, all while wearing jandals and a t-shirt.
- We are the frontline of Customer Aroha and will recognise when you go over and above for our customers.

Each day brings fresh challenges, but here's a snapshot of what you can expect:

- You'll respond to all sorts of customer support enquiries - members might have hit a wall with a trade or need someone to walk them through a solution.
- We want to make life better for Kiwi's, through online experiences they love. It's a fast-paced, dynamic environment here at Trade Me and in Customer Experience.
- We show Customer Aroha through fast, helpful service, in a Trade Me way.

So far so good? What we're looking for from you is:

- Ideally 2 years experience using Trade Me would be great but it's not a deal breaker - if you have the right attitude we can teach you what you need to know.
- A proven team player who proactively assists other team members, shares ideas, and contributes to goals.
- Excellent verbal and written communication skills - customer empathy will also come naturally.
- Hunger to investigate, resolve and respond to customer support enquiries - you'll have a real knack for problem-solving and a natural desire to go above and beyond.
- Familiar and confident working with technology with the ability to navigate between multiple systems.

The ideal start date for this role is Monday 7 March and it'll be for at least 4 weeks. The recruitment process for this role will be a quick one way video screen, a virtual panel interview and ref checks.

Trade Me is an INZ accredited employer. Eligibility to work in New Zealand is mandatory, this includes holding a valid work visa. At Trade Me, we truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential
- This role is covered by the Trade Me COVID-19 policy and will require you to hold a current My Vaccine Pass prior to commencing work. This information will be captured as part of the pre-employment process _.

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