Nz - Commercial Account & Sales Support Coordinator

Principal

**Responsibilities**:
Principal

**Responsibilities**:
Measure of success

Contact clients to understand their requirements and work on a sales plan
- CRM Activity & Sales KPI’s
- Key Account Plans
- Existing Client Engagement
- NPS

To grow market share through account retention and acquisition and improvement in take up rate (TUR); optimising Smith&Smith ’s earning potential through price, gross margin and key account profitability.
- TUR
- Percentage of total sales from existing customers
- Price
- Gross Margin
- Key Account Profitability
- CRM Activity & Sales KPI’s

Provides any necessary data or reports to the Commercial team
- Timeliness and accuracy of data

Ensure prompt and accurate answers to clients’ queries
- CRM Activity & Sales KPI’s
- Key Account Plans
- Existing Client Engagement
- NPS

Build client relationships, through regular communication
- CRM Activity & Sales KPI’s
- Key Account Plans
- Existing Client Engagement
- NPS

Attending conferences, meetings, and industry events.
- Help with co-coordinating attendance
- Monthly sales & margin quota attainment
- CRM Activity & Sales KPI’s
- Number of qualified leads
- Monthly new leads/prospects

RFP Project Coordination
- Key Account Profitability
- CRM Activity & Sales KPI’s
- Activity Reporting
- New Leads/Opportunities

Project and Sale Support as directed
- Successfully completing tasks within agree timeframes
- Missed milestones
- Percentage of projects completed on time

Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Price
- Gross Margin
- Key Account Profitability
- CRM Activity & Sales KPI’s
- New Leads/Opportunities
- KPI’s

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Key Account Profitability
- CRM Activity & Sales KPI’s
- Activity Reporting
- New Leads/Opportunities

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Key Account Profitability
- CRM Activity & Sales KPI’s
- Activity Reporting
- New Leads/Opportunities

Prepare reports on account status
- CRM Activity & Sales KPI’s
- Activity Reporting

Assist with challenging client requests or issue escalations as needed
- CRM Activity & Sales KPI’s
- Activity Reporting
- NPS

Models Customer Focused behaviors and strives to exceed customer expectations
- Follows the principles of “Our Way of Working” and embeds culture and values
- Champions the interests of the customer in decision making and performance management.

Builds positive, friendly relationships with others internally and externally.
- NPS

Consults with stakeholders and keeps stakeholders informed.
- Actively communicates with stakeholders

Responsible for the safety of self and those around you, this is not compromised.
- Contribute to a safe working environment, demonstrating an awareness of all company policies and procedures
- Actively commits to health & safety standards, ensuring the safety of all people involved within our business
- Comply with all occupational health and safety statutory obligations, working safely, observing all health and safety management practices and procedures, and participating in Belron NZ Health, Safety & Wellness programmes

Demonstrates positive role modelling in health and safety practices.

Ensures that the safety of self and others is not compromised by actively identifying and acting on H&S risks.

Other Applicable Knowledge, Skills and Abilities

Direct Reports: N/A

Key Relationships
- External_

Key Accounts / Commercial contracts, Suppliers.
- Internal_

Managing Director, ELT, Pricing Committee, Head of Commercial, Commercial Account Manager - Smith&Smith® National Leadership Team,

Approval levels
- N/A

Required Skills and Abilities:

- Proven work experience as a Sales Support, Junior Account Manager or relevant sales role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Understanding of CRM software (e.g. Dynamics CRM) and MS Office (particularly MS Excel)
- Understanding of sales principles and ability to deliver excellent customer experience
- High degree of professionalism
- Good time-management skills with a problem-solving attitude
- Effective listening, negotiation and presentation abilities
- Strong interpersonal, persuasive, and conflict resolution skills.
- Effective communication skills which are clear, fluent, concise and appropriate and encourages feedback as appropriate.
- Able to demonstrate awareness of own personal strengths and areas of development, understands the impact of these on others, and takes action to modify own behaviour accordingly.

Success Factors

Action Oriented

Readily initiates action; shows energy to get things done; demonstrates initiative; prepared to give things a go; tackles challenges head on

Customer Focus

Always mindful of their