IT Service Desk Analyst

4 days ago

Auckland City, New Zealand ICE BASE Full time

Phoenix Generation is a career pathway-focused community programme for migrants up to 1st generation and refugee students, graduates, and young professionals who identify within Middle Eastern, Latin American, African, Asian, or Continental European - Ethnic Communities Aotearoa New Zealand.

This opportunity is delivered by ICE Early in Careers Community of programmes which means we have access to some great employer partners who can offer you meaningful and professional career pathways in industries such as STEM, Marketing, Advertising, Accounting, Financial Services, Tech, Law, Professional Services and the ability to network with other growth-minded young professionals who will be Aotearoa New Zealand's future leaders.

**The opportunity**:
**Day to day you will**:

- Provide MS Office 2016 and Windows 10 support
- Troubleshoot issues with audio and video equipment in conference rooms
- Provide laptop and mobile device support as required
- Enter and maintain assets in the asset management system
- Ordering and distribution of assets
- Ensures logging and handling of assets in accordance with policy and process
- Consistently deliver excellent service to clients, both internal and external
- Demonstrate a continuous learning mentality, focused on self-development
- Ensure any knowledge gained is shared with team members

**What you’ll bring to the team**:

- Degree or equivalent experience/qualifications
- Minimum 1 year experience in IT Support role
- Minimum 2 years’ Customer service experience
- Customer service skills in a call-centre environment or previous role in IT Support
- Knowledge and experience of Microsoft Windows 10 operating systems
- Knowledge and experience of Microsoft Office 2016 Suite
- Familiarity with the cell phone and tablet technology - Apple and Android OS
- Experience of working with Active Directory
- Basic Network knowledge
- Basic Server knowledge
- Basic knowledge of Server Virtualisation
- Basic knowledge of SQL server

We will work alongside you to place you in a role that connects your passions and qualifications. This programme is designed to support you and create networking opportunities to develop your industry skills.

**Salary**: From $50,000.00 per year

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