Service Desk Analyst

1 week ago

Auckland City, New Zealand Corys Full time

**What does the Service Desk Analyst do?**

Our Service Desk Analyst are the face of and a source of knowledge of all things IT Providing 1st level through to level 3 support to our customers, both internal and external. They ensure prompt resolution of incidents and service requests; manage calls/requests from initiation through to resolution, escalating when required, and ensuring the end user is kept well informed along the way. Excellent communication skills are vital

Our Service Desk Analyst work with our associates across New Zealand as well as systems support experts in Australia and France other countries. Travel to some local Corys locations maybe be needed from time to time.

**What do you need to bring to Corys?**

Your passion We want you to bring passion and energy to your role every day. You will be excited by the opportunity to get to know our Corys team, understanding the business users and their needs, and present them with solutions that showcase exactly why Corys is the leading Electrical Wholesaler

Your prior experience in IT/Technical support role, along with your proven ability in troubleshooting computer problems will get you off to a flying start, but it’s your ability to work efficiently, accurately and as part of a team that will see you succeed in this role. You will know how to adapt your approach for different customers, and consistently put your best foot forward when representing the business.

Experience in a trade environment will get you off to a flying start, but it is not essential.

**What Corys can offer you?**
- Membership to the Southern Cross Wellbeing 1 plan
- Paid Birthday leave
- Work location flexibility with an optional two days’ “work from home” per week

**Are you ready to make a difference?**

**How to Apply?**

**Who are we?**

We are a part of Sonepar, an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions, and related services. We are an industry leader that employs exceptional people who share a passion to deliver the best products and services to our customers. Since 1920 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial, and industrial. We have a national network of 47 branches providing quality products, backed by expert advice, technical and logístical support, and e-commerce solutions.

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