Lv2 Service Desk Analyst

5 days ago


Auckland City, New Zealand FinXL Full time

**Job details**:

- Posted 18 November 2024
- SalaryNegotiable
- LocationAuckland
- Job type Contract
- DisciplineCustomer Experience
- Reference90M0656692_1731912633

**Job description**:
**LV2 Service Desk Analyst**

Summary:
We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an initial 3-month period. This is an exciting opportunity for an experienced IT professional to help deliver high-quality support services to end-users. You will be responsible for handling Level 1 and Level 2 support tasks, troubleshooting technical issues, and ensuring timely resolution of tickets.

Key Responsibilities:

- Provide first-line support for IT-related issues, including software, hardware, and network problems.
- Troubleshoot and resolve incidents in a timely manner, ensuring mínimal disruption to end users.
- Log and manage support tickets in the IT service management system.
- Assist users with password resets, system configurations, and basic IT queries.
- Escalate unresolved issues to appropriate higher-level support teams when necessary.

Key Requirements:

- Previous experience in a Service Desk, IT Support, or Helpdesk role.
- Strong understanding of Windows and macOS operating systems.
- Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, etc.).
- Ability to troubleshoot hardware and software issues and provide effective solutions.
- Excellent verbal and written communication skills with a focus on customer service.
- Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.).
- ITIL Foundation certification or similar IT support qualifications.

**What's next**

**Who we are**

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.



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