Lv2 Service Desk Analyst

20 hours ago


Auckland City, New Zealand FinXL Full time

**Job details**:

- Posted 18 November 2024
- SalaryNegotiable
- LocationAuckland
- Job type Contract
- DisciplineCustomer Experience
- Reference90M0656692_1731912633

**Job description**:
**LV2 Service Desk Analyst**

Summary:
We are seeking a proactive and customer-focused Service Desk Analyst to join our client's dynamic IT support team in Auckland for an initial 3-month period. This is an exciting opportunity for an experienced IT professional to help deliver high-quality support services to end-users. You will be responsible for handling Level 1 and Level 2 support tasks, troubleshooting technical issues, and ensuring timely resolution of tickets.

Key Responsibilities:

- Provide first-line support for IT-related issues, including software, hardware, and network problems.
- Troubleshoot and resolve incidents in a timely manner, ensuring mínimal disruption to end users.
- Log and manage support tickets in the IT service management system.
- Assist users with password resets, system configurations, and basic IT queries.
- Escalate unresolved issues to appropriate higher-level support teams when necessary.

Key Requirements:

- Previous experience in a Service Desk, IT Support, or Helpdesk role.
- Strong understanding of Windows and macOS operating systems.
- Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, etc.).
- Ability to troubleshoot hardware and software issues and provide effective solutions.
- Excellent verbal and written communication skills with a focus on customer service.
- Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.).
- ITIL Foundation certification or similar IT support qualifications.

**What's next**

**Who we are**

FinXL IT Professional Services is an established, innovative Australian company, providing technology enabled business solutions and consulting services across a number of industries. These include; Government, Telecommunications, Commercial and Finance. We currently have more than 1200 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.


  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand Robert Half Full time

    **The Company** A ANZ wide global name in hospitality, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 3-month contract. This will be supporting their in house restaurants, accommodation and conference centres to ensure there is no drop in service levels provided. Working within a team of 6 Service Desk...

  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand Robert Half Full time

    **The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...

  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand HAYS Full time

    Great opportunity to bring your natural customer service to and grow in the technology support space! **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and...

  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand DDS IT Full time

    **Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...


  • Auckland City, New Zealand RWA Technology People Full time

    2 months contract with possible extension, Immediate Start - East Tamaki Location - AD, SCCM, Wireless We are looking for Service Desk Analyst to join our client **Technical Skills required**: - Wireless technology - this is just for our Access points and wi-fi connectivity support. - Remote software - SCCM and gotoassist or any other remote tools. -...

  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...


  • Wellington City, New Zealand Datacom Full time

    Our Purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our Team Our Wellington Service Desk boasts over 150 team members dedicated to solving technical issues for more than 20 large client environments. Located on the Jervois Quay...


  • Auckland City, New Zealand Corys Full time

    **What does the Service Desk Analyst do?** Our Service Desk Analyst are the face of and a source of knowledge of all things IT! Providing 1st level through to level 3 support to our customers, both internal and external. They ensure prompt resolution of incidents and service requests; manage calls/requests from initiation through to resolution, escalating...

  • Service Desk Analyst

    2 weeks ago


    Auckland City, New Zealand DuluxGroup Full time

    Access to a range of great product discounts - Health & Life Insurance Options Offered - Terrific company culture (check us out on Glassdoor) **About the role** As a Service Desk Analyst based in Kingsland, Auckland, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing SLA's. You...


  • Auckland CBD, New Zealand Barfoot and Thompson Full time NZ$60,000 - NZ$80,000 per year

    Support Our Success – and YoursAt Barfoot & Thompson, we empower over 2,800 staff across Auckland, Northland, and the Bay of Plenty with the technology and tools they need to thrive. We're looking for an IT Service Desk Analyst who's passionate about solving problems, delivering great service, and growing their career within a collaborative IT team.About...