Team Leader Customer Support

3 days ago

Auckland City, New Zealand Auckland Council Full time

Lead and mentor a dynamic customer support team
- Maintain up-to-date knowledge of industry trends and best practices
- Fantastic benefits, including free use of the facility

**He angitūtanga: The opportunity**

**Team Leader Customer Support | Allan Brewster Leisure Centre & Papatoetoe Pool and Leisure Centre**

You will be joining our team at Allan Brewster Leisure Centre and Papatoetoe Pool and Leisure Centre**.**Our main goal is to inspire Aucklanders to be more active.

You only get one chance to make a fantastic first impression, and our Customer Service Team are the people that make it happen when Aucklanders visit our Centre.

In this role, you will provide day-to-day people management for all those function staff for whom the centre is their primary location, including performance management, personal development, and training, leave management etc.

You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role had been created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

This is an on-site position.The center operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, are crucial for this role. This position requires a 7-day commitment across a variable roster.

**He kōrero mōu: About you**

You will have customer service management experience. you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these.

You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers. Ideally, you’ll hold a First Aid Certificate too.

**Ngā āhuatanga kei a mātou: What we offer**

We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.

**Pay rate: from $75k+**

**You can find the position description**here**

**Applications close on Thursday 22nd May 2025 at 23:59**
- Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment._

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