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Associate Manager

2 weeks ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

**E pā ana ki a NZICC | About NZICC**

**Be part of something extraordinary.**
The New Zealand International Convention Centre (NZICC) is on a mission to become Australasia's leading customer and client-focused venue. We're looking for a passionate and driven **Associate Manager** to help bring this vision to life.

**Mō te Tūranga | About the Role**

In this dynamic role, you'll play a key part in the pre-opening, grand opening, and ongoing operations of the NZICC. You'll lead with positivity and purpose, helping to shape a culture of excellence across all touchpoints; from front-of-house hospitality to back-of-house logistics and retail experiences.
- Overseeing day-to-day operations across FOH, BOH, retail, and event services.
- Manages casual staff shifts to minimise labour costs without impacting on customer service.
- Contributing to the design and delivery of operational systems and processes.
- Managing services including:

- ** Front of House**: Bars, food delivery, conference services, exhibition catering, and event tech.
- ** Back of House**: Room setups, operable walls, carpet tiles, loading dock coordination, inventory, and health & safety.
- ** Retail Services**: Café, concession stands, pop-up outlets, and public/ticketed event management.
- Supporting a seamless and world-class experience for all guests, clients, and partners.

**Mōu** **| About You**
- Minimum 5 years' experience at a management level within a high-volume conventions or events environment.
- Demonstrated knowledge in all aspects of large venue management
- Legislative knowledge around: employment relations, health & safety, food safety, alcohol service, liquor licencing etc.
- Solid food and beverage background and understanding including cost and profit calculations.
- Experience within a warehouse or receiving environment
- Demonstrated knowledge of event and conference set up

**Ngā painga | Benefits**
- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- Medical insurance
- $2.50 cooked meals in our staff cafeteria
- Discounted staff carparking
- Discounted dry cleaning

**By joining the NZICC team, you will be a part of a truly exceptional team that is dedicated to delivering world-class experiences and making a positive impact on the world. Our company's commitment to innovation, collaboration, and excellence creates an environment that encourages personal and professional growth, and where employees are empowered to bring their best selves to work every day. We are driven by a shared vision of showcasing Tāmaki Makaurau Auckland and New Zealand, and creating authentic experiences that leave a lasting impression on our guests. You will be a part of a company that values diversity, inclusion, sustainability and giving back to our community.**

**If you are passionate about making a difference, and excited about the prospect of being a part of a team that is changing the game, then we invite you to join us on our mission to deliver exceptional customer experiences and showcase the best that New Zealand has to offer.