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Service Desk Technician

2 weeks ago

North Shore City Auckland, New Zealand Mitre 10 Full time

Mitre 10 (New Zealand) Limited is a dynamic and growing company, and this is your opportunity to join a highly-skilled Technology team, focused on the implementation and support of leading-edge IT projects throughout our billion-dollar business.

We are looking for a **Service Desk Technician** to join our IT Operations team at our Albany based Support Centre.

You will focus on providing superb technical support to internal staff (within both the Support Centre and stores), enabling them to maximise their productivity and use technology effectively to achieve their business objectives. We seek someone who will champion the customer’s needs within the Technology team to provide a fast and easy service, while promoting user awareness of technology.

If you're seeking a real opportunity to develop and hone your skills and knowledge within a large retail business that is going through a real step-change in its technology offering.

**As part of the IT Operations team, you will report to the Service Desk Manager and be tasked with ensuring**:

- Incoming incidents and service requests are managed and resolved in an effective, timely manner;
- Major incidents are escalated and managed within the Major Incident Procedure;
- Knowledge of supported services is maintained and up to date whenever a change is implemented or discovered;
- Appropriate and timely communication with users and all other key stakeholders is delivered; and
- The delivery of the highest possible customer experience through maintaining high standards across all aspects of your role.

**For this role we seek someone with**:

- 2+ years’ service desk support experience in a large enterprise;
- Proven experience in the support of Office 365 and all Microsoft Windows operating systems;
- A sound working knowledge of Azure AD and related network services;
- Solid experience in the use of user provisioning tools;

Experience supporting IT systems in a retail organisation, either within New Zealand or overseas, would be a real benefit.