Customer Support Agent

5 days ago

Waikato, New Zealand New Zealand Government Full time

Customer support environment for relationship focused people,
- Full training provided,
- Flexible working environment that can allow for some remote working

Kōrero mō te tūranga - About the role

**Please note**: Our Contact Centre is open Monday - Friday between 7.00am and 5.30pm. You would work various rostered shifts between 6.55am and 5.35pm. Your rostered shifts will be co-ordinated well in advance.

**He pūkenga tou - Skills & Experience**:

- Provide superior customer service, in a largely technical environment - Contact Centre experience would be valuable but not essential,
- Strong reasoning and problem-solving skills,
- Confidently connects and interacts with our customers, building rapport, picking up on customer cues and communicating effectively,
- Identifies opportunities for improvements and proactively pursues them,
- High level of consistency, commitment and reliability in your approach to work, including timekeeping, punctuality and self-management,
- Comprehends the customers perspective, and balances customer centricity with operational requirements and procedures

A comprehensive training programme is given to all successful applicants in this role, and you will be fully supported throughout your learning experience.

**The expected appointing range for this role is**: $62,000 - $76,000 dependant on experience.Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks
- A minimum of four weeks and three days annual leave

As an organisation Toitū Te Whenua embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued. Toitū Te Whenua is one of the most engaged organisations in the public sector and people always say what a great place Toitū Te Whenua is to work.

Te Tākinatanga - Our Story
At Toitū Te Whenua Land Information New Zealand, our key role is to ensure New Zealanders have accurate information about where people and places are, that people have confidence in their property rights and that Crown property is well managed for future generations.
From the best way to develop farmland, build a new suburb, manage a high-country farm or navigate on land or at sea, our work and location information help people make better decisions and create economic, social, environmental and cultural value for New Zealand.

Tono mai - How to Apply
Toitū Te Whenua is currently undertaking a change programme, known as Organising Ourselves, which is focused on strengthening our connections, our agility, and the way we engage and work with our customers and partners. Note that we will be making changes to our ways of working and how we think about and describe our roles as part of this programme.

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