Customer Support Representative

4 days ago

Waikato, New Zealand Komatsu Full time

_Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our planet thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come._
- Our Brand promise: Creating value _**_together_**_._
**The opportunity**:
**Are you a qualified Parts Interpreter and have experience in Earthmoving or Capital Equipment industry?** If so, then this is a superb opportunity to join a global OEM that genuinely cares for its customers and staff.

Reporting to the After-Market Manager, the role will see you interpret, process and expedite customer parts requirements placed by telephone, mail, facsimiles, counter enquiries or other electronic medium, for our existing product lines. This position will assist with all queries regarding parts sales and deliveries from our Waikato Branch.
**Key responsibilities**:

- Delivery of high-quality parts interpretation in a timely and professional manner through analysing parts books & other systems to supply correct parts.
- Provide customers with accurate estimates of lead time & cost utilizing the Komatsu inventory and parts pricing systems.
- Promote the company and its products positively, promoting and following quality assurance processes, identifying, and reporting any problems and suggesting remedies.
- Maximise sales through proactively engaging with customers and providing solutions.
- Provide exceptional customer service resulting in a positive customer experience.
**The knowledge, skills and abilities we’re looking for**:

- Experience as Parts Interpreter preferably within earthmoving and capital equipment industry
- Experience in inventory control and warehouse systems
- Understanding of Parts Sales & supply chain activities
- Customer focussed and the ability to build strong working relationships
- Skills in Microsoft suite and Microsoft AX (highly desirable)
- Current driver’s licence is essential
- Forklift licence and OHS endorsement is advantageous
**What we offer**:
At Komatsu NZ we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Kiwisaver employer contribution matched to employer contribution up to 10%
- Life and disability insurance
- Free annual medical check
- Flexible working hours where practical
- Paid parental leave
**Are you Komatsu?**
- We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide._

  • Customer Service Representative

    2 weeks ago

    Thames, Waikato, New Zealand Carters Full time NZ$42,000 - NZ$45,000 per year

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved.About the roleAs a Customer Service Representative at our Thames Branch, you will pride yourself...

  • Fixed Term Customer Service Representative

    6 days ago

    Waikato, New Zealand NZ Steel Full time

    New Zealand Steel, a wholly owned subsidiary of BlueScope, manufactures and markets a range of flat rolled steel products for the building, construction, manufacturing, and agricultural sectors. You may know us for our flagship COLORSTEEL® brand. **About the role** Our customer service team are seeking an experienced representative to join us on a 6-month...

  • Bloodstock Sales Representative

    6 days ago

    Waikato, New Zealand New Zealand Bloodstock Full time

    Want to join the NZB team? New Zealand Bloodstock is the source of racetrack legends. This New Zealand-owned and operated company is a world-leading thoroughbred auction house supported by airfreight, insurance, finance and online auction subsidiaries where they provide a one-stop shop for the thoroughbred industry. We are looking for a dedicated,...

  • Clinical Support Representative, SPM Hamilton

    2 weeks ago

    NZL - Waikato, New Zealand Smith & Nephew Full time NZ$60,000 - NZ$100,000 per year

    Clinical Support Representative, SPM - HamiltonPhysical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.This role will provide clinical support, and undertake...

  • Customer Support Agent

    6 days ago

    Waikato, New Zealand New Zealand Government Full time

    Customer support environment for relationship focused people, - Full training provided, - Flexible working environment that can allow for some remote working Kōrero mō te tūranga - About the role **Please note**: Our Contact Centre is open Monday - Friday between 7.00am and 5.30pm. You would work various rostered shifts between 6.55am and 5.35pm. Your...

  • Customer Service Rep

    6 days ago

    Waikato, New Zealand Oji Fibre Solutions Full time

    Customer Services Representative Speciality Boards, Hamilton OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery...

  • Area Sales Representatives--door To Door

    2 weeks ago

    Waikato, New Zealand Professional Sales Ltd Full time

    Professional Sales Limited is now hiring 4 Area Sales Representatives to work in the greater Waikato region, you will also be required to perform work in Auckland, Wellington, Canterbury and Otago regions from time to time to support ongoing sales projects delivery. Professional Sales Ltd, is a well established sales and marketing company, which offer...

  • Field Sales Representative

    2 weeks ago

    Waikato, New Zealand MillCorp Full time

    Exciting opportunity if you enjoy travelling for work - Hamilton - Full time, Monday to Friday - Career development opportunities in a multi entity business **About Us** Pacificomm Group is a leading distributor of handsets, tablets and accessory products, merchandising and support services to customers and partners within New Zealand, Australia and the...

  • Customer Support Officer

    1 week ago

    Waipa District, Waikato, New Zealand Thames-Coromandel District Council Full time

    Cambridge based, full-time, permanent position available - Supportive team with a dedicated Customer Support Trainer - A "Learning Journey" competency framework in place that will lead to increased remuneration as you develop Here at Waipā District Council, we have a clear vision - Waipā Home of Champions, Building Connected Communities. We also have a...

  • Customer Contact Manager

    4 days ago

    Waikato District, Waikato, New Zealand Thames-Coromandel District Council Full time

    **Customer Contact Manager** Te Kaunihera aa Takiwaa o Waikato (Waikato District Council) serves a large and diverse area, key towns include Raglan, Huntly, Ngaaruawaahia, Tuakau and Te Kauwhata. Smaller settlements include Gordonton, Matangi, Tamahere, Meremere, Port Waikato and Pookeno. Our head office in Ngaaruawahiaa is an open plan hot desking...