Frontline Station Support Officer
1 week ago
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.
Frontline Station Support Officer, it starts with you
- Based at Waihi Station
- Permanent, Part time - 32 hours a week
- Nationally Advertised Vacancy
- Salary Starting at $57,083
About the role
The role of FSSO is to provide customer service for our Front Counter based at Waihi Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
Waihi is at the base of the Coromandel and about 40 mins north of Tauranga. Surrounded by beach and bush, it has an abundance of outdoor recreational activities including surfing, mountain biking, fishing, diving, hunting and many more. Waihi is a traditional mining town with an abundance of history. There is a local college and five primary schools based in and around the town. With Waihi Beach township a 10-minute drive from the station, the station serves two separate, vibrant communities.
The role requires someone with excellent customer focus, keen to be part of a high performing team, and attention to detail with a can-do attitude.
The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.
**Key Accountabilities**:
- The ability to deal with challenging individuals in a customer services environment
- Outstanding customer service skills and the ability to work hard in a team environment
- Prioritise workflow
- Manage time effectively to complete multiple files and meet deadlines
What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
About us
Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.
Working Flexibly
Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.
How to apply
**Applications Close**: 5pmFriday 23rd September.
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