Performance Manager

2 weeks ago

Christchurch, New Zealand Switched On Group Full time

As a key member of the Senior Leadership Team, the Performance Manager plays a critical role in leading our South Island Performance Team. Reporting to the Head of Performance, you will oversee all quality assurance, compliance, and trade management activities—ensuring not only that we meet our contractual obligations but that we consistently exceed expectations.

You’ll lead a team of four based in Christchurch and Nelson, driving performance across quality standards and trade partner relationships. Working within a defined performance assurance framework, you’ll ensure that all processes and outcomes align with our high standards and client requirements.

Key Responsibilities
- Lead and support the South Island Performance Team to deliver excellence in quality and compliance.
- Build and maintain strong, collaborative relationships with Trade Partners, internal teams, and clients.
- Manage the Trust Fund (in conjunction with the Head of Performance) with accuracy and fiscal responsibility.
- Ensure all performance metrics and KPIs are met or exceeded.
- Navigate challenging conversations with professionalism to achieve positive outcomes.
- Embed strategic thinking into daily operations to drive long-term success.
- Foster a high-performing, motivated, and engaged team culture.

**What We’re Looking For**
- Proven senior leadership experience, ideally in a performance, quality, or compliance-focused role.
- Strong background in the trades or construction industry—you understand the work and speak the language.
- Experience working to fixed standards, contract requirements, or within an auditing or assurance environment.
- Demonstrated ability to manage budgets or funds with accountability.
- Strategic thinker with a practical mindset—able to translate big-picture goals into operational success.
- Excellent interpersonal and relationship management skills.
- A values-driven leader who inspires, motivates, and supports their team to thrive.

**Benefits**
- You will be provided will all the tools of the trade including a cell phone, laptop and company car
- Southern Cross Medical Insurance
- Work for a company that truly values life outside of work
- Work where you are supported and encouraged to grow professionally and personally.
- Employee Recognition program
- You will be provided with opportunities to develop and grow.

**About the company**

Switched On Group exists to enhance environments for whānau, businesses and communities across Aotearoa. Our whānau and iwi-owned construction group is leading the way in kaimahi and customer care. As an Amotai Registered business, people and wellbeing are at the centre of how we operate.

As part of the wider group, Switched On Housing works to ensure that whānau living in Kāinga Ora properties have safe, warm, dry and comfortable living environments. As one of the key Maintenance Partners on the Te Mahi Ngātahi contract, we support families and hapori-communities from Tairāwhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.

**How to Apply

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