Crew Performance Manager

Company Description

About Us

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

Job Description

• Challenge yourself to lead and support a high-performing Cabin Crew team in Christchurch
• Together we'll foster a collaborative environment that ensures operational excellence and crew wellbeing
• Permanent full-time opportunity based in Christchurch with Jetconnect

Job Description

As a Crew Performance Manager based in Christchurch, you will be responsible for the end-to-end management of up to 150 Cabin Crew across short and long-haul operations. You will oversee a mix of Onboard Managers, Business and First-Class Flight Attendants, and Flight Attendants, ensuring high standards of safety, service, and performance are consistently met.

This role will independently manage performance-related issues, with support and guidance from the Auckland-based team as needed. Key responsibilities include coaching and development, monitoring wellbeing including fatigue, injury and sickness, and managing day-to-day operational needs. The role requires occasional early starts, weekend work, and participation in a rotating on-call roster every 7 weeks to support emergencies or escalated situations. Collaboration across departments within the Qantas Group will also be essential to drive operational efficiency and support local initiatives that enhance crew performance and engagement.

In addition, this role will oversee general base administration duties and provide support across various tasks, including uniform distribution, processing documents, coordinate and maintain crew facilities and ad hoc. This role also supports administrative tasks for Pilots based in Christchurch, under the guidance of the Flight Crew Operations Manager or a delegate.

You'll have:

• Proven leadership experience within an aviation environment (preferred), managing a large and distributed workforce
• Strong ability to lead, motivate and influence individuals at all levels
• Demonstrated capability to build effective teams and support skill development
• Skilled in facilitating collaboration across departments and driving change initiatives
• Excellent communication and interpersonal skills, and ability to resolve issues promptly and professionally
• Sound knowledge of employment and workplace laws, and confidence managing casework consistently
• Strong time management and organisational skills, with flexibility to adapt to operational demands
• Passion for delivering exceptional customer service and supporting crew in a dynamic operational environment

Why the Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close Monday 27 October 2025