Guest Services Agent

**About The Role**

If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a Part time (Minimum 20 hours per week) permanent role is based at Sudima Kaikoura and the hourly rate is $26.00 per hour.
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
- Should have a full New Zealand Drivers licence.
- Able to drive hotel shuttle to escort guests.
- Record all luggage stored in an orderly manner
- Always keep the luggage storeroom tidy and accessible
- Must be updated on the knowledge of all room categories and amenities
- Ensure communication meetings are attended
- Fix small maintenance issues in the rooms
- Responsible for the Front Office operations and guest satisfaction of the departments
- Assist with guest enquiries
- Assist with valet parking and keeping a clear record of cars if required
- Must be responsible and careful when parking guest vehicles
- Ensure guest messages, dry cleaning are delivered in a timely manner.
- Ensure signage’s are clear
- Guest luggage is stored in a secure area and placed in order
- Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
- Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
- Regularly monitor stock of brochures and information for guests
- Provide guest advice and assistance with tour bookings, restaurant, activities and directions

**Requirements**:

- Confident, well motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player
- Committed to continuing professional development
- A full drivers licence
- NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR least one year of relevant experience may substitute for the formal qualifications listed above.

**Benefits**

**He kura te tangata - We are all valued
**As an employer of choice,** we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too
- $26.00 per hour.
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform

**Interested applicants must have New Zealand work eligibility rights and have the ability to relocate to Kaikōura if needed. Assistance with finding accommodation in Kaikōura can be provided.**

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
- We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. _We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_Our Values_**

**_ E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_