Service Writer

**About the company**:
Our **Whanagarei** branch has an exciting opportunity for an exceptional individual to join our store as a **Service Writer.** If you are someone with experience in mechanical workshop environments, who has excellent customer service and time management skills then this position is for you. You will have a mechanical acumen, together with strong communication skills, which will ensure you can effectively support our Service Manager with coordinating the service department.

**What does the role look like?**
- Be the front facing person for the service department and provide best in class customer service.
- Assign jobs and work orders to employees according to their skills and knowledge.
- Ensure a superior customer experience by translating prospective and current customer' concerns into specific actions for the Service Department
- Engages with the customer to explain the work performed and the related costs; resolves customer concerns or escalates concerns to the Location Manger if required.
- Proactively follows up and advises customers of any deviations from the original estimate in respect of timing or costs as required.
- Ensuring all pre-authorizations and pre-inspections are complete prior to initiating repairs.
- Maintaining current and accurate customer job files/work orders; including opening work orders, posting technician's time to work orders., posting technician's comments.
- Reconciling technician's time to payroll time capture processes and submit to payroll.
- Maintaining work order details log on a daily basis.
- Preparing all Warranty and product improvement program claims and monitor warranty receivables.
- Develops and maintains follow up processes regarding work completed to ensure customer satisfaction.
- Follow all safety rules and regulations in the performing of any duties you are asked to undertake.
- Previous Agriculture or Automotive industry experience would be an advantage, but not essential.

**What are we looking for?**
- A positive, helpful, flexible and supportive disposition
- experience in a mechanical environment
- Sound knowledge and use of Microsoft Office suite
- Ability to work under pressure and prioritize.
- A collaborative approach, adhering to company values.

**What's in it for you?**
- Competitive remuneration
- Employee Pricing on John Deere goods for personal use
- A great work culture.

**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt