Key Leader

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. About this role You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations and people. You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager and Assistant Manager in providing coaching on people experience, guest experience and business needs. A Day in the Life - You are accountable for the experience of your team and your guests. You oversee the level of technical education on the floor, you ensure that that every guest receives an outstanding experience, and you speak authentically about our product, community and culture - You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed - You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager - You lead the team in preparing the store for the day including: replenishing garment styles and other merchandise by colour, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through - You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas - You prepare garments for hemming including pinning, completing necessary documentation (guest/store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and/or shipping - You lead in closing the store for the day including: cash handling, sizing, cleaning, collecting and removing trash and recycling and other duties as needed - You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards - You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels - You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace - You educate on your local community programs including local studios, instructors and events - You demonstrate exemplary community education in every guest interaction and you explain the "why" behind events/experiences and enrol guests in attending them - You facilitate relationships with sweat influencers in your store’s community by enrolling relevant guests in our Sweat Collective program and gathering product feedback - Encourages and energizes staff, supervisors educators and assists in evolving in-store functions and flow - Unpack boxes for inventory as required. Boxes can weigh 5 - 20kgs - Under the direction of the Store and Assistant Manager, performs and completes other additional projects, duties and assignments as required and/or request - Ensures that the floor is merchandised with education in mind and reflects best practices within the merchandise modules Self-development/learning - The Key Leader is fully enrolled and is an advocate for the culture of lululemon and the tools available for personal growth and development. They understand these tools and work to enrol the rest of the team in them. - They also proactively acquire knowledge / education regarding general company information, news bulletins, store policies, processes, quality control, new garments/styles, guest feedback/experiences, and staff information by consistently reviewing the company intranet and communication channels. Must Haves - Acknowledges the presence of choice in every moment and takes personal responsibility for their life. - Possesses an entrepreneurial spirit and continuously innovates to achieve great results. - Communicates with honesty and kindness and creates the space for others to do the same. - Leads with courage, knowing the possibility of greatness is bigger than the fear of f