Team Leader

7 days ago

Wellington City, New Zealand New Zealand Government Full time

Opportunity to join our Safety Camera System (SCS) team
- Lead a new team of Enforcement Officers
- Permanent full-time role based in Wellington | 21 January 2025 Start

**Te Whiwhinga mahi** | The opportunity**

We have an exciting opportunity to join our Waka Kotahi Safety Camera System team as a Team Leader.

As a leader for our Enforcement Officers, you'll play an important role for the team who provide comprehensive advice and education to customers to uphold their compliance with the land transport system.

You will be a motivated leader with a passion for leading and coaching a high performing team to deliver great outcomes. We are looking for someone who will keep customers at the heart of everything we do and support the implementation of new business process in an operation environment.

The team operates Monday to Friday with shifts between 7.55am - 6pm.

For more information, view the position description here.

**Training**

You'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Tuesday 21 January 2025.

**Ko **koe **tēnei **| About you**

To be successful in this role, you will bring:

- Strong leadership skills with proven track record of achieving results through people and ensuring key performance objectives are met
- Proven experience in building people capability, including coaching, mentoring and managing performance development plans
- Proven experience in sound decision making and complaints management
- Ability to work under pressure with high level of resilience and autonomy
- Effective and timely problem-solving ability
- Displays a high level of customer focus, understands customer service excellence within a Regulatory environment

You will also be required to obtain and maintain Enforcement Officer Certification.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

**Ko wai mātou** | About us**

At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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