Personal Insurance Consultant

2 days ago

Auckland City, New Zealand IAG New Zealand Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of New Zealand’s most trusted brands, including State, AMI, Lumley and partnering with some of New Zealand’s leading banks.

**How you'll make an impact**:
IAG strive to exceed the expectations of our customers through professionalism and integrity; putting the customer at the centre of everything we do and helping customers insure what is most important to them. You will achieve this by:

- Taking inbound calls from our Bank customers to proactively identify personal insurance needs and value-add opportunities
- Build rapport with customers and bank partner to support them through the process
- Providing excellent customer service experiences, and offering appropriate solutions
- Identify best solutions for customers' personal insurance needs - Focusing on Motor, Home and Contents offerings

**Your Attributes**

We are looking for individuals with a strong customer service background that can display the following skills and experience:

- Effective communication skills: Active listening, verbal and written
- Previous customer service experience: if you 've worked in hospitality, retail or call centre environments
- Confident computer skills; comfortable navigating multiple systems simultaneously
- Passionate about helping people and relationship building
- Exceptional attention to detail and accuracy

**Life at IAG & What we offer**

We pride ourselves on making the world a safer place, we make sure everyone at IAG lives their best possible life. After all, our people are our greatest assets.
- $500 health and wellness benefit each year after the first 12 months
- Up to 50% IAG personal Insurance discounts, partnering retailer discounts
- Career pathways development opportunities
- All computer equipment provided by IAG
- Comprehensive training and mentoring provided
- Inclusive and supportive work environment

**A Life that Suits you**:
This opportunity gives you flexibility to work from home and in the office with rosters that work with your life.

We lock in rosters over a two-week period and one weekend is completely free Your 37.5 working hours per week are within 5 days across Monday to Sunday (anywhere between 8am to 8pm in the weekdays, 8:30am to 5:30pm on the weekends. Full ongoing visibility and roster certainty so you can plan your life ahead.

**What you need to do now**

Start your career journey with us and click 'Apply'

You will need unlimited Broadband and be within one hour's drive from our locations in Auckland Albany & Sylvia Park, Hamilton, Palmerston North, and Christchurch CBD.

Start date 05th September

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